JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Title: Assistant Property Manager
Business unit: Property Management Victoria
Reporting to: Retail Centre Manager
Current Asset: Southgate Precinct
Stakeholders: Building Management Team, Client and other relevant JLL Business Units

Position Purpose:
The Assistant Property Manager serves as a key contributor to ensuring optimal property performance, tenant satisfaction, and asset value preservation through hands-on involvement in leasing activities, tenant relations, property operations, and facility management.

The position focuses on executing property management functions including tenant communications, lease administration, maintenance coordination, and financial record-keeping while supporting the Property Manager with strategic initiatives and complex tenant issues. The Assistant Property Manager acts as a reliable point of contact for tenants, vendors, and stakeholders, ensuring responsive service delivery and maintaining high standards of property presentation and operational efficiency.

In addition, the position focuses on executing transactional finance work including data entry, invoice processing, payment coordination, and file management while ensuring compliance with established procedures and deadlines.

This role requires strong interpersonal skills, attention to detail, and the ability to multitask effectively in a dynamic real estate environment. The Assistant Property Manager contributes to the overall success of the property portfolio by supporting occupancy goals, maintaining positive tenant relationships, ensuring regulatory compliance, and assisting with initiatives that enhance property value and investment returns. The position serves as an essential bridge between property ownership objectives and daily operational execution.

Duties & responsibilities:
Retail Property

• Assist with preparation of budgets, outgoings recoveries and forecasts
• Assist with monthly report preparation
• Process accounts payable invoices
• Monitor and actively pursue tenant rental arrears
• Review and manage the tenancy schedule for each property
• Assist in completing rent reviews and other critical items in leases
• Attend tenant meetings with the Property Manager
• Issue purchase orders and setup contracts in JLL Systems
• Liaise with tenants, contractors and owners as required
• General administration, filing and assistance as required
• Ensure all sundry charges and direct recoveries are raised in a timely manner
• Any other tasks requested to be completed by the Property Manage

Transaction Processing & Data Entry

• Process invoices, expense reports, and purchase orders in accounting systems • Enter financial data accurately into databases and spreadsheets
• Prepare and process vendor payments and employee reimbursements
• Maintain customer billing records and process routine collections activities
• Handle petty cash transactions and reconciliations

Administrative Support

• File and organize financial documents, contracts, and correspondence
• Prepare standard letters, forms, and basic financial correspondence
• Maintain office supplies inventory and coordinate equipment needs

Customer and Vendor Relations

• Respond to routine inquiries regarding account balances, payments, and invoices
• Coordinate with vendors on payment status and invoice discrepancies
• Process new vendor setup forms and maintain vendor master files
• Handle basic customer service issues related to billing and collections
• Distribute statements and notices to customers and vendors

General Office Support

• Maintain confidentiality of sensitive financial information
• Support special projects and provide backup coverage for team members as needed

Compliance and Documentation

• Ensure proper authorization and approval on all processed transactions
• Maintain organized filing systems for audit trail and compliance purposes.

Performance objectives:
The main performance objective of this role is to provide high quality to support to the Property Manager across the portfolio.

Key skills:
Personal Effectiveness
Sets stretch targets, and rigorously monitors and manages individual performance
Sees beyond the boundaries of division or role, proactively leading and engaging in collaborative working culture to drive performance excellence
Can take initiative and is self-motivated to deliver thorough and effective reporting to the client
Has a high level of efficiency working in excel tracking various financial components or retail and asset performance
Demonstrates a high attention to detail when it comes to all financial matters and adherence to the client budgets

Technical Skills
Proficiency in Microsoft Office Suite, particularly Excel (formulas, pivot tables, data manipulation)
Strong data entry skills with high accuracy and attention to detail
Basic understanding of accounting principles and financial terminology

Relationship Building
Promote open, constructive, and collaborative relations with superiors, subordinates, peers, clients and clients stakeholders
Builds and maintains strong working relationships with retailers and tenants to achieve positive outcomes
Gains respect of JLL people, clients, and where appropriate with the broader business community

Communication
Professional verbal and written communication abilities
Customer service orientation for internal and external interactions
Active listening skills to understand and respond to inquiries effectively
Ability to explain routine financial processes to non-finance personnel
Professional phone etiquette and email correspondence skills

Employee specification:
Victorian Agents Rep or working towards
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.