The role sits within Operations and supports payments and treasury products and branch channels by contributing to change initiatives, analysing business and operational requirements, and supporting delivery and BAU activities to ensure effective and compliant outcomes.

Key Accountabilities:

• Deliver projects, initiatives, and process improvements in line with agreed scope, quality standards, and timelines.
• Elicit, document, and maintain user requirements, project changes, and standard operating procedures (SOPs); provide timely training and updates to relevant stakeholders.
• Conduct post‑implementation reviews to identify and resolve any issues or implementation gaps.
• Provide support for business‑as‑usual (BAU) activities as required.
• Ensure full compliance with risk management and regulatory requirements in accordance with Group and country standards

Job Duties & responsibilities

• Deliver projects, initiatives, and process improvements in line with agreed scope, timelines, and quality standards.
• Gather, analyse, and document business and user requirements in collaboration with business and technology stakeholders.
• Maintain key project documentation, including requirements, change requests, SOPs, and implementation artefacts.
• Support testing, implementation, post‑implementation reviews, and BAU issue resolution.
• Manage risks and stakeholder communications, ensuring compliance with internal policies and regulatory requirements.
• Providing support to BAU when required
• Any other responsibilities that may be assigned by Management from time to time.

Experience

• Experience delivering projects, initiatives, or process improvements within payments, cash, or treasury operations, or extensive hands‑on experience in a payments, treasury, or other banking operations environment.
• Knowledge of treasury products (e.g. Money Markets, Fixed Income, Bonds/Repos, NCDs) and payments/cash management products (e.g. SWIFT, RTGS, BECS, BPAY, Term Deposits).
• Knowledge such as RITS, Swift, Austraclear, and Murex systems desirable.
• Good understanding of operational policies, processes, and internal controls.

Location:

Job:

Schedule:

Employee Status: