The Australian Bureau of Statistics (ABS) has an exciting opportunity for people looking to gain experience in an office environment and/or are seeking a career change.
The Data Sourcing Contact Centre (DSCC) supports the ABS’s household and business survey programs by assisting survey participants to meet their survey obligations and crafting tailored, low-effort customer experiences.
These positions are casual ($38.46 per hour), with the opportunity to work 5 business days a week dependant on the available work. It is a requirement for all applicants to be available a minimum of 3 business days per week. Shifts are 7 hours and 25 minutes in duration Monday - Friday between 8.45am and 7:00pm during AEST and 8.45am and 8:00pm during AEDT.
This register will be used to fill immediate vacancies and future positions as they arise. You will only be contacted if your application is being considered for a position.
About the roles
DSCC Contact Centre Officers (APS2) work in a dynamic, fast-paced environment where they:
What we are looking for (selection criteria)
Successful Contact Centre Officers bring a combination of the following skills and experience:
What we offer
At the ABS, we have a commitment to an inclusive and diverse culture, where we seek to build teams with integrity, accountability, commitment to customer service and a passion for innovation to support us in informing Australia's important decisions.
A career with us offers;
Read more about why you should work for us HERE.
Eligibility and further information
To apply for this opportunity, you must be an Australian Citizen.
This is a casual position with work offered according to business needs. Shifts are not guaranteed; however, greater availability will improve your chances of being offered work when demand is high.
For further information about this position, please contact OperationsWorkforceSupport@abs.gov.au
Note: Please review the attached position description carefully. Updates regarding the next round of recruitment will be posted on this webpage. If no update is provided here, it means the next recruitment round has not yet been confirmed.
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