• Location: Geelong, Melbourne, Brisbane
• $38.46 per hour, plus 15.4% superannuation
• Register for immediate and future casual vacancies. Candidates will only be contacted if your application is being considered for a position

The Australian Bureau of Statistics (ABS) has an exciting opportunity for people looking to gain experience in an office environment and/or are seeking a career change.

The Data Sourcing Contact Centre (DSCC) supports the ABS’s household and business survey programs by assisting survey participants to meet their survey obligations and crafting tailored, low-effort customer experiences.

These positions are casual ($38.46 per hour), with the opportunity to work 5 business days a week dependant on the available work. It is a requirement for all applicants to be available a minimum of 3 business days per week. Shifts are 7 hours and 25 minutes in duration Monday - Friday between 8.45am and 7:00pm during AEST and 8.45am and 8:00pm during AEDT.

This register will be used to fill immediate vacancies and future positions as they arise. You will only be contacted if your application is being considered for a position.

About the roles

DSCC Contact Centre Officers (APS2) work in a dynamic, fast-paced environment where they:

• Provide support to ABS data providers by answering inbound calls, answering general questions, providing information and assistance with data submissions
• Making outbound calls to data providers to follow-up on and obtain cooperation with outstanding data submission obligations
• Access and use multiple systems when assisting data providers on inbound or outbound calls, including updating records, escalating enquiries, granting extensions and collecting data
• Accurately recording all interactions with data providers in line with relevant policies and procedures

What we are looking for (selection criteria)

Successful Contact Centre Officers bring a combination of the following skills and experience:

• Strong verbal communication and phone skills.
• Active listening skills
• Accurate data entry skills
• Customer service focus
• Attention to detail
• Professionalism
• Multi-tasking

What we offer

At the ABS, we have a commitment to an inclusive and diverse culture, where we seek to build teams with integrity, accountability, commitment to customer service and a passion for innovation to support us in informing Australia's important decisions.

A career with us offers;

• Competitive hourly rate and superannuation.
• Supportive and friendly team environment.
• Flexible working hours and work life balance including the potential of working from home.
• Comprehensive initial training with ongoing coaching and career development.

Read more about why you should work for us HERE.

Eligibility and further information

To apply for this opportunity, you must be an Australian Citizen.

This is a casual position with work offered according to business needs. Shifts are not guaranteed; however, greater availability will improve your chances of being offered work when demand is high.

For further information about this position, please contact OperationsWorkforceSupport@abs.gov.au

Note: Please review the attached position description carefully. Updates regarding the next round of recruitment will be posted on this webpage. If no update is provided here, it means the next recruitment round has not yet been confirmed.