About us

Foundever is a global leader in the customer experience (CX) industry. With 130,000 associates worldwide, we support 750+ of the world’s leading brands by delivering seamless customer experiences in the moments that matter.

At Foundever, our people are our greatest asset. Once you join our team, we invest in your growth with tailored programs, comprehensive training, and opportunities to help you achieve your goals.

About the role

As a Customer Service Representative, you’ll join a team of dedicated professionals passionate about delivering exceptional customer service. You’ll play a key role in ensuring customer satisfaction through effective problem-solving and communication.

About you

We’re looking for individuals with:

• Customer service experience (highly desirable)
• A genuine interest in banking or financial services
• Strong computer skills and the ability to navigate multiple systems
• Resilience and professionalism in a fast-paced environment
• A Grade 12 qualification (or equivalent)

What you will do

• Handle inbound calls and assist with a variety of general banking inquiries, including:
  • Providing account balances
  • Replacing debit and credit cards
  • Updating personal information
  • Resolving issues with online banking
  • Investigating transactions and disputes
  • Managing fraud inquiries
  • Logging complaints and capturing feedback
• Provide accurate information and follow strict identification protocols

Note: This role does not involve sales or upselling.

Training period (on-site)

• Weeks 1–3: Classroom training, Monday–Friday, 9:00 am–5:30 pm (NSW time)
• Weeks 4–7: On-the-job training, Monday–Friday. Full-time availability between 8:00 am–8:00 pm (NSW time) required

Flexible rosters

We offer different roster options to suit your lifestyle:

• Night shifts and split shifts available
• Work-from-home opportunities available (conditions apply)*

What we offer

• Full-time comprehensive training
• Private healthcare policy discounts
• Staff perks – access to platform with discounted products and services
• Performance based incentives*
• Monthly social engagement activities

Important Information

• During training, you must meet all job scorecard requirements, including attendance, assessments, and performance evaluations. 100% attendance is required during training.
• If work-from-home is offered, you’ll need a stable internet connection and a quiet, secure workspace to deliver high-quality customer service.
• Applicants must have Australian work rights and pass a full background screening, including police checks (mandatory).

Start your journey with Foundever today! Speak to our recruitment team to learn more.

• Terms and conditions apply.