Casual or Part-Time Administration & Customer Service Person – School Hours

Richmond NSW | 3-4 Days per week | 16–25 hours per week | Monday to Friday

Eclipse Organics / Ecco Lab is a small, growing food company based in Richmond NSW. We make organic muesli, protein bars and shakes, chocolate and other wholefood products.

We are looking for a reliable, organised and friendly person to help with customer service, administration and the day-to-day running of the business.

This role would suit someone looking for consistent part-time work during school hours, ideally across three and up to five days per week depending on duties.

About the Role

Your duties may include:

• Responding to customer emails and phone enquiries
• Processing orders and basic order administration
• General office and production paperwork
• Data entry and record keeping
• Assisting with stock, invoices and supplier information
• Helping organise daily priorities and follow-up tasks
• Supporting the team with general administration

Depending on your skills and interests, there may also be opportunities to assist with:

• Social media and content preparation
• Email marketing
• Website updates
• Customer follow-up and sales support
• Basic photography, Canva or graphic content
• Product development records and packaging information

These additional skills are welcome, but they are not essential.

What We’re Looking For

• Reliable and able to work consistently each week
• Organised and comfortable managing multiple small tasks
• Friendly and professional with customers
• Confident using email, spreadsheets and basic computer systems
• Able to work independently and follow tasks through
• Good written communication and attention to detail
• Interested in a stable, long-term role with a small local business

Experience in administration, customer service, order processing, food businesses, online sales, marketing or social media would be an advantage.

Hours

• Approximately 16–25 hours per week
• three to five weekdays
• School-hour arrangements are available
• A typical day may be around 9:30am to 2:30pm, with some flexibility by agreement
• Additional hours may sometimes be available

Location

Richmond NSW 2753

This is an onsite role and would suit someone living locally in the Hawkesbury or nearby areas.

Why Join Us

This is a varied role in a friendly, growing Australian food business. For the right person, there is room to develop the position around their strengths and take on more responsibility over time.

Please apply with a short note explaining:

• Why this role interests you
• The days and hours you are available
• The experience or strengths you would bring to the role

Job Type: Part-time

Pay: $30.00 – $45.00 per hour

Work Location: In person