Technical Support Engineer –Battery Energy Storage Systems

Location: Melbourne, VIC (or as required)
Employment Type: Full-Time
Reports To: General Manager

About the Role

We are seeking an experienced and motivated Technical Support Engineer to support our 12v automotive market, Residential and Commercial Battery Energy Storage Systems (BESS) across the Australian market.

This role is responsible for delivering high-quality technical support to installers, distributors, and end customers, including commissioning assistance, troubleshooting, product training, and field issue resolution.

The successful candidate will also have the capability and willingness to expand into automotive lithium battery technical support as the business grows.

Fluency in English and Mandarin Chinese is essential.

Key Responsibilities

Technical Support & Field Assistance

• Provide remote and on-site technical support for residential and commercial energy storage systems.
• Support system commissioning, configuration, firmware updates, and diagnostics.
• Troubleshoot battery systems, BMS, inverters, and communication interfaces (e.g., CAN, RS485, Modbus).
• Escalate complex technical issues to engineering teams and track resolution.

Installer & Partner Support

• Provide technical guidance to installers and EPC partners.
• Conduct product training sessions and technical workshops.
• Prepare and maintain technical documentation, installation guides, and troubleshooting materials.
• Support warranty claims, RMA processes, and product performance assessments.

Compliance & Safety

• Ensure all support activities align with Australian standards and regulatory requirements.
• Maintain awareness of relevant standards such as:
• AS/NZS 3000 (Wiring Rules)
• AS/NZS 5139 (Battery Storage Systems)
• Comply with Workplace Health & Safety (WHS) regulations.
• Participate in product compliance testing and certification processes where required.

Future Automotive Battery Support

• Develop knowledge in 12V lithium automotive batteries (including start-stop systems).
• Support technical inquiries for automotive battery applications as required.
• Participate in technical training and product development initiatives.

Skills & Experience

Essential

• Bachelor’s degree in Electrical Engineering, Renewable Energy, Power Electronics, Automotive Engineering, or related discipline.
• Minimum 2–3 years’ experience in one or more of the following:
• Battery Energy Storage Systems (BESS)
• Solar + storage systems
• Lithium battery systems
• Power electronics or inverter systems
• Strong troubleshooting and diagnostic skills.
• Ability to read and interpret electrical schematics and technical drawings.
• Excellent written and verbal communication skills in English and if Mandarin.
• Full Australian working rights.

Desirable

• Experience working with Australian solar installers or energy system integrators.
• Knowledge of Australian electrical standards and grid requirements.
• Experience with automotive lithium batteries or 12V systems.
• White Card or relevant electrical safety training.

Personal Attributes

• Customer-focused with strong problem-solving ability.
• Self-motivated and able to work independently.
• Detail-oriented with strong documentation skills.
• Willingness to travel occasionally for site support (interstate if required).

What We Offer

• Competitive salary package (commensurate with experience).
• Opportunity to work in a growing energy storage business.
• Exposure to both residential/commercial BESS and emerging automotive battery technologies.
• Career development and technical training opportunities.

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• Employee discount
• Professional development assistance

Work Location: In person