The role

As a Senior Retail Team Member, you are a key member of our team and are responsible for delivering an exceptional and memorable experience for our customers. You will ensure customer satisfaction through your outstanding product knowledge, customer service and ability to offer solutions. You will also help to create a shoppable environment for our customers, keeping our shopfloor neat and tidy and ensuring that our stores are set up for promotions and sales and always stocked with the latest product.

What you'll be doing

• Provide superior customer experiences to reinforce City Beach's customer-centric approach.
• Support all store operations: opening readiness, stock management, shopfloor organization, and promotion setup.
• Collaborate with store leaders to achieve retail KPIs (Sales, People, Audit & Compliance, Visual Merchandising, Wages).
• Maintain high standards of store presentation, keeping shopfloor and stockroom tidy.
• Demonstrate strong product knowledge, describing features and benefits.
• Recommend, select, and help locate products based on customer needs.
• Understand store budgets and targets, working to achieve business objectives.
• Manage shifts, including opening/closing, cash handling, and maintaining security.

What we're looking for

• Experience in a customer-service role is preferred.

• Must be 18 years or older for operational supervision of the store.

• A strong focus on delivering outstanding customer service.

• Be able to work in a fast-paced environment and multi-task to provide service for multiple customers.

• An energetic and enthusiastic approach to store operations and a personable approach with customers.

The benefits

• Enjoy a 30% team member discount for you, your friends and family to access.

• We have partnered with industry leaders to bring our team members discounts on products and memberships to keep you healthy on all fronts, including:

  • Access to a free Employee Assistance Program.

  • 15% discount on Goodlife Health Clubs and Fitness First Gyms memberships.

  • Discounts on Studio Pilates Class Passes and City Cave Float & Wellness Centre.

  • Up to 15% off at Strike Bowling & Holey Moley.

• Endless succession pathways to different roles within Stores, Head Office, or Distribution Centre.

• Awesome in-store competitions and sales incentives and gift cards for major milestones and yearly anniversary certificates.