About the Role

We are seeking a Customer Service Engineer (Level 1 IT Support / Field Service Technician) to join our growing field operations team.

This role involves on-site IT support, troubleshooting, installations, and maintenance of hardware, software, and networking equipment across client sites in ACT and regional NSW.

You will work across a variety of environments including retail, banking, healthcare, and commercial sites, supporting critical IT systems such as POS terminals, kiosks, PCs, and network devices.

Full training will be provided on client-specific systems and equipment.

Key Responsibilities

• Provide Level 1 IT support for desktops, laptops, POS systems, kiosks, and peripherals
• Perform on-site troubleshooting, diagnosis, and resolution of technical issues
• Complete installations, upgrades, relocations, and decommissioning of IT equipment
• Support basic networking tasks including connectivity, cabling, and device setup
• Accurately document service activities, fault resolution, and parts usage in ticketing systems
• Communicate effectively with clients and internal teams
• Participate in after-hours, weekend, and on-call rosters as required

About You

• Previous experience in IT Support, Field Service Technician, or Help Desk (Level 1) role
• Strong knowledge of Windows OS, hardware troubleshooting, and basic networking
• Ability to work independently across multiple client sites
• Strong problem-solving and customer service skills
• Comfortable working in a field-based, mobile role
• Valid Australian Driver’s Licence (essential)
• Willingness to travel across ACT and regional NSW
• Willingness to work on Weekends, afterhours as and when required

Highly Desirable (Not Essential)

• Experience supporting POS systems, kiosks, ATMs, or retail IT equipment
• IT certifications such as CompTIA A+, Network+, Microsoft certifications
• White Card (Construction Induction)
• Asbestos Awareness / Silica Safety training
• Experience in retail, banking, healthcare, or field service environments

What We Offer

• Role with stable hours and job security
• Company vehicle provided for all work travel or travel reimbursement if using own car
• Hands-on field experience with a wide range of IT systems
• Paid allowances for after-hours, standby, and emergency call-outs
• On-the-job training and ongoing technical development
• Opportunity to grow within a fast-expanding IT services company

How to Apply

Click Apply Now and submit your CV along with a brief cover letter outlining your IT support or field service experience.

Pay: $50,000.00 – $65,000.00 per year

Application Question(s):

• Are you willing to work after hours, weekends and or on emergency requests when rostered or needed?
• Are you familiar with retail IT systems, POS devices, and network hardware?

Experience:

• Field based IT support or hardware repairs: 1 year (Required)

Licence/Certification:

• Full Driver Licence (Preferred)

Work Authorisation:

• Australia (Required)

Location:

• Canberra ACT (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: On the road