Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.
CQUniversity is a forward-thinking, inclusive institution committed to student success and delivering exceptional educational outcomes across a diverse national footprint. Within the Students Directorate, the Student Service SPOT culture plays a key role in delivering coordinated, high-quality advising services that support students from enrolment through to completion.
The Student Service SPOT is the primary access point for student support, providing advice, guidance and assistance across all stages of the student journey. It delivers personalised support at critical moments – helping students navigate enrolment, commencement, progression and re-enrolment – while connecting them with specialist services when needed.
Accessible via phone, online, face-to-face and self-service channels, SPOT provides a seamless and responsive experience that helps students stay on track and succeed.
The Deputy Director, Student Advising is a senior leadership role responsible for driving the strategy, performance and continuous improvement of CQUniversity’s student advising services.
You will lead a geographically dispersed team to deliver a consistent, high-quality advising experience that supports student success, satisfaction and retention. A key priority will be strengthening the Student Service SPOT model through data-informed decision-making, service innovation and effective collaboration across the University.
As a member of the Directorate’s leadership team, you will contribute to institutional strategy, policy and service design, while fostering a culture of service excellence and continuous improvement.
This is a unique opportunity to shape and enhance student advising at scale, combining strategic leadership with a strong focus on service quality and student outcomes.
Essential:
Desirable:
Applications Close: 11:59pm, Monday, 29 June 2026
Job Requisition ID: 7413
Contact Details:
Kylie Carige
0437 914 088
k.carige@cqu.edu.au
When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position.
Work Rights: Visa sponsorship is not available for this position. Candidates must hold the full rights to work in Australia to be considered for this appointment.
CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.
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