Our team

Members of the Kraken Distribution team need to be high performers and believe in decision making based on simplicity, customer benefit and efficiency. We are excited about how Kraken can change the lives of operations teams in energy distributors and are convinced that Kraken is the best answer, not only for companies, but as a tool to tackle the climate crisis. We are fundamentally changing the way that distributors work. We put customer-centricity and cost competitiveness first with great people, technology and ways of working.

Who are we looking for?

This role will lead the technical orchestration of major client programs, partnering with distribution companies in their Kraken transformation. You will oversee the program delivery and manage key business and technical relationships, supporting the client’s adoption of our Kraken platform as part of their broader business transformation.

We work incredibly dynamically, and this role is one that will take different shapes throughout the week. We are looking for well rounded individuals who are comfortable with ambiguity, are self-starters and willing to roll their sleeves up to get to the nitty gritty of a problem. You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing senior stakeholders through a journey of change.

You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.

• Building trusted relationships with client executives and technology stakeholders, including partnering with our product and engineering teams to align on priorities. Serving as the escalation point for client concerns and ensuring both technical challenges and product requirements are effectively managed

• Defining success criteria and governance for delivering the technical pillar of the program.

• Owning the Kraken platform localisation plan to meet client expectations while matching Kraken roadmap

• Summarising and articulating client needs, considerations, timelines, etc internally as structured input for the successful and timely execution of any required technology platform localisation and development.

• Directing internal Kraken software developers contributing to the client program, as well as potential external Partners, on tech platform deliverables to ensure an overall successful and timely technology migration.

• Supporting the client meets their business needs via the delivery of tech.

• Understanding the Kraken infrastructure, aligning client direction with the overall goal for the Kraken platform & business.

• Setting up training programs to upskill the technical arm of the client.

• Being an advocate for the Kraken way of delivering tech and supporting the client in shifting their mindset around tech delivery.

• Communication: You need to be confident in calling out approaches that aren't best for the client and always striving for simplicity. You need to be able to communicate the context behind decisions relating to the platform & client priorities. You must be able to build strong relationships and credibility amongst senior stakeholders, balancing the needs of the client with Kraken’s business needs and platform potential and constraints.

• Program management: Confident in managing a long term, fast paced program. Can be both high level and dive into detail when required. Ability to directly manage a team and manage processes that can drive the right outcomes for clients.

• Strong technical aptitude: We are looking for a logical thinker who has strong problem solving skills within an agile working framework. Must quickly be able to grasp the technical capabilities and constraints of the Kraken platform. Is an advocate for the continuous deployment approach we take at Kraken and champions building tech iteratively.

• Business acumen: Able to understand business goals of both client and Kraken, putting all technology decisions into context to ensure measurable success can be achieved and celebrated.

• Sector-relevant experience in managing complex technology implementation or migration programs

• Proven experience in software adaptation, deployment and integration

• Exceptional interpersonal skills

• We're looking for prior experience working on CIS / Metering / CRM implementations within the utilities industry (telco, water, energy etc).