JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this opportunity involves:
Long lasting impression:

• Provide a warm and friendly welcome to all customers and visitors to the buildings. First impressions count!
• Provide assistance and direction according to the customer request.
• Assume responsibility for all Front of House areas ensuring they are presentable at all times. Report anything which requires attention.
• Provide direction and assistance with local amenities and services.
• VIP Meet and Greet services including escorting customers and visitors to the

escalators and lifts.

• Apply the same level of enthusiasm and customer service to inquiries received by telephone or email.

Be the building’s go-to influencer:

• Promote retail tenancies in and around the building.
• Promote community engagement events and initiatives.

Go above and beyond:

• Provide hotel-style concierge and lifestyle services administration for the customers– including but not limited to; transport and travel arrangements, restaurant bookings, event bookings and tickets, booking of conference room facilities (if applicable) etc.
• Be the ultimate host/co-host of community engagement events and initiatives, as detailed in the customer engagement strategy. This includes being involved in the presentation of ideas, design and execution of such initiatives, as well as assisting with the communication requirements for each one.
• Work with the CRM to proactively and continuously enhance the customer

experience.

The basics:

• Know the building, the local area and your Client.
• Attend building events, meetings and training days as requested by building

management.

• Adhere to building WHS policies and procedures including emergency procedures.
• Any other reasonable requests made by team members to facilitate the day to day management of the property, or tasks which assist with achieving team objectives. Consequently, adopting any building management tools, systems and procedures that the aforementioned requires e.g. work request systems (cleaning, maintenance etc.).

Sound like you? This is what we’re looking for:

• Friendly with a can do attitude.
• Be able to build rapport and cooperative relationships with customers and visitors.
• Be able to adopt a one-team attitude with all members of the extended Building Management team and partners, with the view to meet organisational objectives as a member of the team.
• Possess natural initiative.
• Be professionally presented.
• Be flexible with start and finish times.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.