Thanks for stopping by and learning more about this role at Sitemate! We’d love to hear from you.

Brief overview of this role:

We are looking for a Product Design Manager to join our Product team at Sitemate, contributing to designing and delivering solutions across our product experiences.

This role owns the product outcome for their workstream end-to-end, from early concept design through to delivery, release, and production monitoring. It deliberately spans design, product ownership, and delivery/project management because at Sitemate, these disciplines are inseparable when building product at pace - especially now at AI velocity.

You will work closely with engineers in small teams to prepare designs and requirements, and manage the build and delivery of new features and improvements to our customers.

This role would be great for you if you are looking for the opportunity to develop and broaden your product and design skill set. Maybe you’ve worked in startups before, and you want to join a team that moves very quickly and places a huge emphasis on building great product experiences for our customers.

Why should I consider joining Sitemate?

• We have equal opportunity for applicants of all genders, ethnicities, ages, sexualities & people with disabilities - Sitemate's team is proudly diverse and accessible. 55% of our team identify as coming from underrepresented ethnic backgrounds. 43% identify as female. Our team ranges in age from 22 to 51 years old.
• We're proud to have a global team with team members from Australia, Kenya, Brazil, France, Chile, United Kingdom, Ireland, Spain, Portugal, Vietnam, the Philippines, Kazakhstan, USA, Canada, Indonesia, Venezuela, Sri Lanka, and Uruguay.
• You will be remunerated based on your performance. If you are performing well, you won’t need to wait 3 years or have to find better offers elsewhere to receive an increase to your remuneration. 7 out of the last 10 remuneration increases for Sitemate team members have been made pro-actively by management, without the individual needing to even raise the topic of remuneration.
• You will get a laptop and a budget to set up your home office (monitor, headphones etc).
• You will have visibility into the standardised career development plan for your role, and access to a professional learning and development budget.
• You will get equity options and ownership in Sitemate on a standard vesting schedule. See here a general overview of how this works here.
• Sitemate has grown from 5 people in 2018 to now over 100, and we’re moving into the next stage of growth!
• Sitemate’s founders have diverse backgrounds - one coming from engineering on major infrastructure projects; the second coming from product and graphic design. This brings a unique perspective internally where we blend deep industry experience with a passion (obsession) for modern best practices in product design.
• Sitemate graduated from Australia’s #1 Technology Company Accelerator - Startmate.
• Sitemate has strong financial backing from Blackbird (Australia and NZ’s #1 Vc), Shearwater Growth Capital, Marbruck Investments & OIF.

What is the working environment like at Sitemate?

• We are very transparent - monthly Allhands meetings provide the team with direct insight into team updates, customer stories, hiring plans and key metrics (NPS, Revenue, Financial Performance). During this Allhands meeting we also hear one ‘life story’ from one of our team each month - learning about different countries and cultures around the world.
• We place an extremely high value on your time - you won’t be spending your days wasting time on fighting internal systems, botched together spreadsheet processes or doing data entry.
• We use best in class systems that are seamlessly integrated to deliver our team the right information at the right time, allowing them to get their work done efficiently and to a very high standard.
• You will have a core and close team around you, but you will also be exposed to and working directly with multiple departments - engineering, product, design, marketing, sales and customer success.
• You will have a high degree of autonomy, as the focus is on outcomes and not hours. If you want to block off a few hours to run a personal errand or block off an hour to pick up the kids from school - no worries. No one will be monitoring your time.
• We are constantly working to minimise the number of group meetings - daily check ins are all done asynchronously (in your own time) each morning. But spontaneous 1:1s or small sessions are strongly encouraged!

What does Sitemate do, exactly?

• Sitemate builds best in class software products for the built world.
• Industrial companies operating in the built world are facing a number of mission critical challenges - changes in work behaviour as Generation Z start to enter the workforce as mobile first users of software, and the drastic shift away from traditional mining to renewable energy projects such as wind farms and solar farms.
• Our first product - Dashpivot, is a platform where industrial style companies streamline and standardise their processes in a new digital format. This new digital format enables them to complete and track work in the field on a mobile or tablet, and automate repetitive tasks and tracking through automated workflows and real-time analytics.

What will I be doing in this role?

Design & product scoping

• Preparing high-level concept designs to stress test ideas internally and externally during research
• Creating and maintaining IA diagrams, preparing detailed designs & UX flows
• Preparing acceptance criteria (feature scope)

Delivery & engineering collaboration

• Working closely with the engineers in your workstream/team to plan, prioritise, and deliver work
• Directly collaborating with engineers during the development cycle, assisting in coordination of in-flight work in Jira
• Reviewing work completed by engineers at 'Demo Review' stage, or when new mobile builds are ready
• Attending team meetings with product and engineering to clarify scope, test ideas and collect feedback

Production ownership & monitoring

• Monitoring production support for issues raised by customer support team, performing triage and ticketing up fixes if required
• Monitoring released features to report on usage metrics
• Contributing to release notes
• Proactively identifying and raising quality issues, UX gaps, or edge cases discovered post-release

Collaboration & communication

• Maintaining a regular collaboration cadence with product leadership, proactively sharing progress, surfacing blockers, and iterating on direction
• Participating in cross-team alignment when your workstream intersects with others

What kind of skills and experience do I need to have? (Ideally most but not all)

• Proficiency in Figma, creating UI libraries and design systems
• A solid understanding of UX/UI best practices and a tireless advocate for user-centred design
• Experience in web app and/or mobile app design
• Familiarity with AI tools
• A great eye for design and attention to detail
• Excellent communication and collaboration skills, with the ability to work closely with cross-functional teams
• Basic understanding of HTML/CSS
• Comfortable with ambiguity and shifting deadlines. Can resourcefully solve problems, and is able to make pragmatic trade-offs while taking into account the end strategic goal.
• Experience working closely with product managers and engineers to plan, prioritise, and deliver work, or you may have previously worked as a product owner

Job Types: Full-time, Permanent

Pay: $90,000.00 – $120,000.00 per year

Benefits:

• Employee mentoring program
• Employee stock purchase plan
• Free drinks
• Free food
• Parental leave
• Professional development assistance
• Relocation assistance
• Visa sponsorship
• Work from home

Work Authorisation:

• Australia (Preferred)

Work Location: Hybrid remote in Haymarket NSW 2000