What Will You Be Doing?

You will lead, coach and support teams across the Contact Centre to ensure consistent performance, engagement and member experience.

Key responsibilities include:

• Providing day-to-day leadership support across multiple teams to ensure continuity during leave, projects or development activities
• Shadowing and partnering with current Team Managers to share coaching, performance management and leadership routines
• Driving performance through coaching, feedback and KPI management
• Supporting consultants to achieve sales, service and engagement targets
• Monitoring quality standards and ensuring compliance with product and legislative requirements
• Supporting change initiatives and business projects as required

What We’re Looking For

As a member-based organisation, alignment to our values is essential, along with:

• Proven leadership experience in a busy contact centre environment
• Strong coaching capability with the ability to influence without always having direct ownership of a team
• Experience managing KPIs and driving performance through effective coaching
• A collaborative and adaptable leadership style
• Excellent communication skills with the ability to build trust and rapport quickly
• Demonstrated empathy, resilience and professionalism in challenging situations
• Strong computer literacy and ability to work across multiple systems
• A passion for developing others and maintaining consistent performance standards

What Can We Offer You?

A career at RAC is more than just a job. We’re committed to creating an environment that supports growth, wellbeing and inclusion. You’ll enjoy:

• Access to exclusive RAC member benefits
• Flex@RAC – our flexible working program
• A strong Diversity & Inclusion strategy
• Generous insurance discounts and free roadside assistance
• In-house health and wellness programs
• Competitive salary + super, with the option to purchase additional leave
• A vibrant Social Club with over 900 members

We’re looking for an enthusiastic and adaptable leader who thrives in a culture of continuous improvement.

and submit your CV outlining what you can bring to the team.

Applications close: COB Friday 17th July 2026

RAC is an equal opportunity employer. We are committed to building an inclusive workplace where we respect and celebrate differences. RAC reserves the right to close this vacancy early.

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