Job Description:

The Conference Registration Manager is responsible for supporting the end-to-end registration experience, including the pre-conference technology setup and on-site delivery of exceptional registration experiences for attendees and internal clients. This role requires strategic vision, operational excellence, and a commitment to innovation to drive business growth and retention while maintaining the highest standards.

Primary Responsibilities

Registration Site Management:

• Support the creation and maintenance of registration sites for 7+ destination conferences annually.

• Ensure sites are accurately set up with conference details, tested, and maintained for a flawless attendee experience.
  

Innovation and Continuous Improvement:

• Support the evolution of registration processes, ensuring they are engaging, personalized, and efficient.

• Enhance quality assurance processes and implement new technologies to improve the registration experience.

Vendor and Stakeholder Management:

• Build and maintain strong relationships with external vendors and internal stakeholders.

• Collaborate with global registration teams and vendors on day-to-day operations and future initiatives.

Operational Excellence:

• Maintain current processes and systems for flawless registration execution.

• Manage complex projects, ensuring timely delivery and quality standards.

• Serve as the main registration technology point of contact for assigned conferences.

Financial Management:

• Oversee budgeting, cost management, and financial forecasting.

• Identify risks and opportunities for cost optimization and resource allocation.

On-site Support:

• Travel to conferences as needed to provide on-site support and ensure seamless registration operations.

Expected Results:

• Enhanced registration experiences which leverage cutting-edge technologies.

• Scalable and consistent global processes that drive operational effectiveness.

• Strong relationships with partners and internal teams, fostering collaboration and confidence.

• Flawless execution of registration across the global conference portfolio.

Education and Professional Experience:

• Bachelor’s degree, preferred.

• 5+ years of experience in project management within the events industry or registration experience.

• Experience with Event Management Software (e.g., RainFocus, CVENT) preferred.

Key Competencies/Knowledge, Skills & Abilities:

• Self-starter with strong planning and project management skills. Ability to facilitate collaboration across multiple functions and levels.

• Exceptional attention to detail and strong analytical abilities.

• Excellent written and verbal communication skills.

• Proficiency in utilizing external vendors and internal resources effectively.

• High sense of urgency with the ability to prioritize and multi-task.

• Strong relationship-building skills and customer focus.

• Technological proficiency in event management software and related tools.

• Fully competent in Microsoft Office, with strong Excel skills; Smartsheet and G Suite experience preferred

• Ability to travel.

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

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