Clerk Grade: 11/12
Employment Type: Temporary, 24 months
Location: Hybrid working, located in Parramatta 4PSQ (will generally be expected to come into the office two days a week as a minimum, which is subject to change based on team needs or broader divisional and Departmental flexible work policies)

This role sits within the NSW Fair Trading Division in the Digital team.

NSW Fair Trading is working to ensure a fair and safe marketplace for goods, services and homes in NSW.
At NSW Fair Trading, we’ve been on an exciting journey of transformation — reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we’ve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive.
We’re creating a more modern, responsive and risk-based Fair Trading — one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve.

This next phase brings new and exciting opportunities to join us in shaping “the new way” — where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW.

If you’re someone who:

Join us as we build a Fair Trading that’s fit for the future — one that’s customer-centred, evidence-driven, and proudly focused on public value.

About the team
NSW Fair Trading (FT) is responsible for the administration of property and consumer protection laws in NSW. The Fair-Trading Digital team works collaboratively with key internal and external stakeholders to provide the best digital solutions for our customers. This role is in the Fair Trading Digital Directorate and is responsible for the support and maintenance of Rental Bonds Online and Salesforce applications. These systems support core Fair Trading services and require strong operational leadership alongside continuous improvement.

‒Plan and manage technology activities to support business outcomes, maintain system stability and enable practical improvements.
‒Manage relationships with technology vendors, ensuring services are delivered in line with the contract terms, service levels and performance metrics.
‒Manage budgets and expenditure, monitor costs, and identify opportunities for efficiency and value for money.
‒Plan and oversee the delivery of technology projects in an Agile environment, ensuring they are completed on time and within budget.
‒Drive continuous lifecycle and service improvements across new and existing services and systems, balancing reliability with incremental enhancement.
‒Lead engagement and collaboration with business partners and stakeholders to understand priorities, identify risks and issues, appropriate mitigations, and influence outcomes to optimise effective digital products, solutions and services.
‒Ensure applications within the portfolio are available, secure, reliable and compliant with privacy, security and information management legislation and policies.
‒Respond promptly and effectively to system and operational risks and issues.
‒Lead, mentor and support a cross-functional team, fostering collaboration, clear accountability and strong performance.

To be successful in this role you will demonstrate:

Salary Grade 11/12, with the base salary for this role starting at $149739 base plus superannuation

For enquiries relating to recruitment please contact Francis Wen via francis.wen@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 15th June, 2026 (at 9:59am)

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact francis.wen@customerservice.nsw.gov.au or 02 9494 8351.

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process