The Branksome Hotel & Residences (TBHR), situated within walking distance of Mascot Station and the Domestic airport, provides luxury serviced apartments for short or long stay guests. At the TBHR we pride ourselves on professionalism and high levels of service. This is reflected in our above 4 ½ stars rating in TripAdvisor and Google review.

CNBC has ranked the Best Hotels for Business Travelers 2022 and has awarded The Branksome Hotel & Residences with the Best Hotel overall for Business Travelers in whole of Australia. This rating was conducted through the market and consumer data firm Statista.

We are currently looking for exceptional individuals to join our team as full-time System Analyst.

The successful candidates will be assigned to:

• Evaluated existing property management systems (PMS), point-of-sale platforms, and reservation systems to identify functional gaps, assess performance limitations, and propose system modifications or replacement components to better meet operational requirements.

• Analysed ICT system processes and workflows across hotel departments including front office, food & beverage, and housekeeping, identifying inefficiencies in system behaviour and recommending modifications to improve system performance and reliability.

• Gathered and documented detailed system requirements from operational stakeholders, translating business needs into formal system specifications and technical documentation for use by system developers and vendors.

• Conducted feasibility studies and evaluated alternative system solutions — including software upgrades, third-party integrations, and configuration changes — recommending optimal approaches aligned to property operational and budgetary constraints.

• Designed and developed functional and technical system specifications, including data flow diagrams, process models, and system configuration documentation, to support the design and development of hospitality system solutions.

• Developed and executed system test plans to validate new and modified systems against defined specifications, ensuring system integrity, acceptable quality, and alignment with user requirements prior to deployment.

• Coordinated the implementation of new and enhanced ICT systems, including PMS upgrades, POS integrations, and infrastructure enhancements, ensuring solutions were deployed in accordance with approved system specifications, business requirements, and operational constraints.

• Provided expert advice to management and stakeholders regarding ICT system capabilities, integration requirements, performance limitations, and recommended system enhancements based on analysis of business and operational requirements.

• Developed comprehensive system documentation including technical specifications, configuration records, operational procedures, and end-user guides to support system maintenance and staff on boarding.

• Consulted with users, vendors, and technical teams to continuously assess and improve the functionality of hospitality systems, online booking platforms, and guest-facing digital interfaces, ensuring systems remain aligned with evolving business needs.

We are looking for someone with:

• Strong written, verbal and interpersonal skills with the ability to engage with both technical and non-technical users.

• Strong capability to resolve or escalate complex issues, propose alternative technical approaches, and perform cost analysis activities.

• Ability to work independently and collaboratively as part of a team in providing support services to the business.

• Adaptability and flexibility to adjust to changing requirements, schedules and priorities.

• Shows initiative in managing and resolving tasks with self-motivation to research and learn new ideas and concepts.

• Has a strong customer focus and is outcome driven.

To view the full position description and submit your application, please visit the System Analyst Job in Sydney NSW – SEEK.