About us:
At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter. As a Certified B Corp organisation, YHA is committed to responsible business practices that benefit people and the planet

What sets us apart? We're a not-for-profit, membership-based organisation where profits go straight back into improving our properties and creating positive social, cultural and environmental impact.

Our network spans 19 uniquely characterful properties across Australia, from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks.

The opportunity

This role will see you maintain, enhance and continuously improve YHA’s learning framework, building clear pathways that help our people grow their skills, develop as leaders and progress their careers. Working closely with leaders and property teams right across the business, you’ll design and deliver learning programs that build a capable, engaged and high-performing workforce, support succession planning, and create a safe, supportive environments where people are empowered to be their best.

What you’ll get to do:

• Constant review and delivery of our induction, onboarding and development programs, giving every new team member a warm, confident start and a clear path to grow.

• Create engaging, blended learning experiences with a mix of fact to face and online training, always reflecting our culture, values and tone of voice.

• Measure and evaluate the impact of every training program, using feedback and outcomes to continuously improve our offer and show a clear return on investment.

• Partner with teams across the business to share best practice and build a consistent approach to learning across our network.

• Identify capability gaps in line with YHA’s strategic direction and design or source the training solutions to close them across the business.

• Bring industry best practice to life at YHA, staying curious about new approaches while protecting the culture that makes us who we are.

• Deliver honest, constructive feedback that lifts performance and role-models the way we work.

Our Values
Our values aren’t just words, they shape how we work, connect and create unforgettable experience for our team and our guests.

• Collaborate, Listen & Connect We listen first and speak respectfully, creating psychological safety so ideas and people connect to solve problems together.

• Care for People & Planet We make safe, sustainable choices that include and uplift our people, communities and the natural places we're part of.

• Create Positive Experiences We make it easy, safe and welcoming for guests and team members, resolving issues constructively and leaving people feeling valued.

• Always Evolving We improve how we work, small steps and bold ideas, balancing innovation with safety, risk awareness and good governance.

What's in it for you

• Travel Perks: Free stays across our network – because we love travel as much as our members do!

• Team Adventures: Opportunities to visit other locations for team building and training

• Discounts: Access to benefits at various stores and across the YHA network

• Growth: Professional development and career opportunities throughout YHA

• Cultural Flexibility: Swap standard public holidays for ones that have personal meaning

• Wellbeing Support: For you and your immediate family through our Employee Assistance Program

• Referral Program: Know someone great? We reward successful candidate referrals

Submit your resume and a cover letter telling us why you're interested in this position.

All applicants will be expected to undergo a national police check as part of their recruitment process.