Position Number:

Directorate: CCS

Service: Arts & Cultural Centre

Location: Cultural Centre

Position
Classification:

Band 4

Date
Created/Updated

4/6/2026

POSITION PURPOSE/OBJECTIVE

Deliver excellent and efficient, front-facing customer service for the Blue Mountains
Cultural Centre. This role will administer sales for the shop, answer customer enquiries
relating to the Gallery, events and programs, and provide high quality visitor information
services.

RELATIONSHIPS

Reports to: Team Leader Visitor Services

Staff Responsibility: Delegations Nil
Direct Reports Nil

Key Internal Relationships: Works within the Cultural Centre team.

Key External Relationships: Liaises through customer service with external
clients.

SPECIFIC RESPONSIBILITIES

1. To provide high quality, professional customer service to patrons of the Cultural

Centre.
2. Deliver accurate information to visitors ensuring duty-of-care obligations are met by

staying up to date with current tourism, NPWS, and regional operators.
To attend the Cultural Centre Shop; assist customers with sales, ticketing and
memberships and general enquiries.

3. Assist the Team Leader in the area of stock management including ordering,
replenishment, receiving, merchandise development and stocktakes.

4. Monitor surveillance systems and report suspicious and unlawful behavior to
relevant staff or authorities.

5. Maintain a high standard of visual representation of the Shop and front counter
including cleaning and retails displays.

6. Assist with the coordination and training of volunteers at the front counter and in the
gallery.

7. Provide information to visitors on the gallery, public programs and special events,
including taking bookings for public programs.

8. Any other duties as directed by the Team Leader

Workplace Health & Safety

Ensure compliance with WHS obligations and responsibilities as outlined in Council’s
policies and procedures and under the relevant WHS legislation. These include but are
not limited to identifying potentially unsafe situations or work practices and notifying your
Supervisor or Manager (or the Health, Safety Manager/Area Safety Representative);
never performing a task that you believe is dangerous or for which you do not have the
experience, or have not received appropriate instructions and training or where the correct
equipment to carry out the task safely is not available; always work in a safe manner and
in accordance with safety instructions, where applicable; use the work equipment supplied
for the job, in accordance with the manufacturer's instructions), and any personal
protective equipment, which the Council deems necessary and has provided; be safety
aware and report any actions to your line manager which will assist the Council to meet
its legal workplace health and safety obligations.

You have the right to cease or direct cessation of unsafe work. In addition, you are required
at all times to comply with Councils Asbestos Management Plan and Policy.

COMMUNICATION

• This job requires written communication skills which enable the job holder to

• The job holder is required to encourage sales within a retail environment and provide

• The jobholder is required to provide information to customers from diverse

• Required to provide service to internal customers as a regular part of the job. Service

• Expected to cooperate and communicate with co-workers in creating smooth

• This job requires communication skills which enable the job holder to perform the

• Provide information and explain situations
• Sell, persuade, influence
• Participate in meetings/group discussions
• Advise or recommend
• Negotiate or persuade

• The job holder is required to interact with the following groups or individuals within and

• Commercial/industrial/development representatives (eg vendors, builders,

• Employees of other councils

• Applicants for employment
• Local Business
  

JUDGEMENT & PROBLEM SOLVING

• Problems are solved by the examination of readily obtained information and the

• The jobholder is required to contribute to work improvement processes, making

• Little planning is required since activities are self-regulating or monitored by others.

• Broadly understand the section's goals and how the job role contributes to them. Be

AUTHORITY

• Decisions are either guided by practices, procedures and precedent or made in

• Decisions made by the job holder affect the work and activities of others within the

• The work of the jobholder influences the community within a specified service line

• The jobholder is responsible for ensuring that operational safety standards or other

• The job holder has little or no responsibility for budget development.

• Look for ways to save costs. Be conscious of budget constraints and be aware of

SKILL, EXPERIENCE, QUALIFICATIONS & BEHAVIOURAL COMPETENCIES

• Basic working knowledge of several functions plus specialisation in customer

SPECIALIST KNOWLEDGE AND SKILLS

• The operational knowledge needed by the jobholder includes knowledge of the

community, artists, arts workers and internal stakeholders
5. Demonstrated experience of stock coordination in a retail setting, such as ordering,

stocktakes and basic reporting
6. Ability to work with limited supervision, be adaptable to change, manage multiple tasks

and prioritise workloads
7. Knowledge of the Blue Mountains region

DESIRABLE

1 Ability to work at after-hours functions when required
2 Experience in promotion and display of merchandise
3 Experience working FOH in a Gallery or similar context
4 Current First Aid certificate