To support the finance and commercial operations by managing the end-to-end Accounts Receivable process, maintaining strong customer and supplier relationships, providing sales and operational support, and delivering accurate financial reporting. The role ensures timely cash collection, effective credit management, operational efficiency, and continuous business improvement through close collaboration with cross-functional teams.

What You'll Be Doing:

Accounts Receivable & Customer Management -

• Manage customer accounts, ensuring all queries are resolved promptly and invoices are collected in line with agreed payment terms.

• Record and allocate customer payments in NetSuite, ensuring timely and accurate account reconciliations.

• Process customer credit card payments and associated transactions through approved online payment platforms.

• Calculate and administer customer rebate programs in accordance with contractual agreements.

• Maintain customer master data in NetSuite, ensuring compliance with established internal controls and approval processes.

• Prepare and analyze Accounts Receivable ageing reports, proactively managing overdue debt and supporting credit risk mitigation.

• Reconcile customer accounts, investigate discrepancies, and drive timely resolution.

• Prepare weekly, monthly, and quarterly Accounts Receivable and collections reporting for management.

• Maintain customer contracts, credit applications, pricing agreements, and supporting documentation in accordance with company policies.

Supplier & Office Administration -

• Coordinate office supplies, facilities maintenance, and supplier relationships to support business continuity and operational effectiveness.

• Maintain positive supplier relationships and support procurement-related administrative activities where required.

Commercial & Sales Support -

• Partner closely with Sales, Customer Service, and cross-functional teams to support effective order-to-cash processes and customer account management.

• Support the Finance and Sales teams with sales reporting, monthly performance tracking, and customer consignment compliance reviews.

• Assist in identifying and mitigating risks relating to stock write-offs, expired inventory held on consignment, and unbilled revenue.

• Coordinate consignment-related activities with Territory Managers and the National Sales Manager to optimize inventory management and compliance.

• Train and support Sales team members in stock scan processes and related systems, including field-based assistance, as required.

• Develop a strong understanding of local market dynamics through close collaboration with Territory Managers and Country Managers

Reporting & Continuous Improvement -

• Participate in regular business review meetings, providing insights on debtors, collections performance, bad debts, and territory-specific metrics.

• Ensure financial records are maintained in accordance with company policies, accounting standards, and audit requirements.

• Support country-specific projects and business improvement initiatives as directed by the Country Manager or VP International Finance (e.g. Salesforce CRM implementation and enhancements).

• Provide ad hoc financial analysis, reporting, and administrative support as required

What Experience & Skills You Will Need:

Essential

• Minimum of 2-3 years of experience in accounts receivable customer service or related roles.

• Good understanding of accounting principles and accounts receivable processes

• Proficiency in Microsoft Office (Excel, Word, Outlook).

• Excellent communication and interpersonal skills

• Strong attention to detail and organizational skills

• Ability to work independently and as part of a team

• Good problem-solving skills and a customer-centric approach

Desirable

• NetSuite ERP experience in AR or CS processes

• Advanced Excel

• Sales Force

What We Can Offer You:

• Comprehensive benefits package including Health and wellness allowance
• Employee Assistance Program
• Global appreciation platform to recognize colleagues around the globe
• Being part of an organization, you can be proud to work for changing the lives of millions of people!