Amex is not inspiring to work for - Customer Service Representative American Express Employee Review

1.0
13 Oct 2014
Recommend
CEO approval
Business outlook

Pros

Good way to enter customer service field but not a lot of support to move away from the telephone role

Cons

They do any and everything to prevent you from earning a large bonus. you bonus is weighed on results from customer surveys.

Explore other reviews about American Express

5.0
8 July 2026
Recommend
CEO approval
Business outlook

Pros

work from home is nice

Cons

pulled in different directions often

5.0
26 Nov 2018
Recommend
CEO approval
Business outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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