Client Services Officer

• 2 x Casual positions
• Ballarat and Bacchus Marsh
• Hourly rate $38.73 - $41.53 per hour + 25% casual loading + superannuation
• Award-winning inclusive employer

Our Opportunity

Are you passionate about customer service and making a difference to the community we serve? Join Cafs, a values-driven organisation, as our Client Services Officer.

The Client Services Officer (CSO) plays a critical role within a client’s journey at Cafs. The CSO is often the first point of contact for new or existing clients, visitors, or stakeholders, either by phone or face-to-face. This role provides administrative support, general information, and advice on Cafs services and daily operations. It connects clients to the appropriate practitioner, team member, or program, ensuring high-quality service experiences.

As part of this role, the CSO works closely with the broader Client Services Team and organisation to ensure each person experiences a trusted, consistent, and therapeutic approach when accessing services. This includes maintaining professionalism, respect, integrity, collaboration, and kindness, while contributing to an inclusive, safe, and welcoming environment.

About You

We are seeking two motivated, values-driven individuals who enjoy variety in their work. You will have experience in a client-facing support or customer service role and be passionate about delivering high-quality service to community members. You will also bring strong administrative support skills.

The successful candidates will be comfortable working both autonomously and collaboratively within a dynamic team environment.

Key Selection Criteria

• Experience providing high-quality administration support, including data entry, scanning, and filing (desired)
• Experience within the community services sector (highly desirable)
• Experience in front-of-house/reception duties including greeting clients, answering phones, and opening/closing procedures
• Strong interpersonal skills with the ability to work with a diverse range of clients
• Alignment with Cafs values: Respect, Integrity, Collaboration, Kindness & Innovation

Our Organisation

Cafs (Child and Family Services Ballarat) is an independent community service organisation that has supported the Ballarat community for over 160 years. We deliver more than 50 programs across the Central Highlands region.

Our work is guided by our practice model, Trust Based Relational Intervention (TBRI), and our organisational values of Respect, Innovation, Collaboration, Kindness, and Integrity.

Interested? Apply Now

Applications close on 23 July 2026. Please note applications may be reviewed as they are received, and candidates may be contacted prior to the closing date.

Applicants must have the right to work in Australia. Employment is subject to satisfactory Police and Victorian Working with Children Checks.

Our Commitment

Inclusion and diversity are central to everything we do at Cafs. We welcome applications from all people, including Aboriginal and Torres Strait Islander peoples, people with disabilities, members of the LGBTIQA+ community, and those from culturally and linguistically diverse backgrounds.

Our recruitment process includes 1–2 panel discussions, and some questions may be provided in advance. For adjustments or support, please contact people@cafs.org.au.