That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work, and inspire our performance.

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools, ongoing training and professional development, health and wellbeing programs, and a 35-hour working week with a variety of flexible working options.

The Business Systems Support Helpdesk Officer is responsible for the delivery of customer-focused helpdesk, and complex data remediation processes on the Student Services business systems to support successful and efficient customer service delivery.

The Business Systems Support Helpdesk Officer is responsible for responding to helpdesk enquiries, actioning support tickets, and providing phone-based support to customers and stakeholders. The role involves troubleshooting system issues, investigating complex cases, maintaining data integrity, and delivering high-quality customer service while supporting the effective operation of business systems.

In addition to the current Temporary Full Time opportunity until December 2026, we are also looking to build a Talent Pool for upcoming permanent and/or temporary opportunities in our Student Services Team!

You are a proactive, customer-focused individual with a knack for solving technical issues and a passion for continuous improvement. Your excellent communication skills allow you to navigate complex data remediation processes and deliver efficient support across multiple channels. With a keen eye for detail and a commitment to accuracy, you thrive in a collaborative environment and are dedicated to enhancing the customer experience and supporting team performance.

To about the role, click to view the Role Description.

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks. If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

Targeted Question: Provide an example of a time when you managed a complex system related issue or data remediation task, ensured accurate resolution, and maintained a high level of customer service?

General recruitment and adjustment enquiries: Please contact Clinton Debreceny, Talent Acquisition Advisor, via email at Clinton.debreceny1@tafensw.edu.au or phone 02 79211310.

Role-specific enquiries: Please contact Nicholas Quinn, Team Lead Business Systems Support Helpdesk via email at nicholas.quinn26@tafensw.edu.au or phone 02 79202546.

For support with preparing your application and understanding the recruitment process, visit our Application Process page, and explore the helpful resources available through I Work for NSW.

This is a child-related position. Successful candidates must hold a valid NSW Working with Children Check (WWCC) prior to commencing. TAFE NSW will also conduct an Australian National Criminal Record Check on the preferred applicant as part of the pre‑employment process.

To be eligible for a position at TAFE NSW, you must be an Australian citizen, a permanent resident of Australia, or a New Zealand citizen with a current New Zealand passport.

A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies.

Location is negotiable across our TAFE NSW campuses. Please note that preferred campus location is not guaranteed and is subject to campus availability at the time of offer.