As a Training Consultant within Resource Industries, you will lead a team of trainers responsible for designing, developing, and delivering MineStar service training programs for dealers and customer-facing personnel.

Your mission is to enhance the technical capabilities of these teams, ensuring they can effectively support and maintain MineStar on-board technology systems. This role goes beyond traditional classroom instruction. You will serve as a hands-on expert in the field—guiding technicians through the real-world application of installation, configuration, and maintenance best practices. Your focus will be on delivering training that drives value for end customers by ensuring their mining technology systems are fully operational and optimized.

In addition to training delivery, you will collaborate with business units and dealers to assess training needs, recommend solutions, and support the continuous improvement of service readiness across the network. As a senior trainer you will also work with other trainers in the region to ensure training deliverables are being met to the highest quality standards.

What you will do:

• Provide expertise in developing technical training modules, courses, and programs, ensuring that courses and materials are relevant to the organization's customer service processes.

• Deliver high quality service training to dealers and customers around the globe utilizing theoretical and practical training methods.

• Review and maintain training materials to ensure organizational policies and procedures compliance.

• Analyze new training methods, tools, and content options to determine the feasibility of use and application in future customer service training programs.

• Consult business partners on training requirements.

• Participate in quality assessment and improvement processes.

• Foster strong customer relationships via delivery of commitments, open communication, and ongoing feedback/improvement.

• Advise others on creating customer-focused environments in various scenarios.

• Anticipate customer needs, focus efforts to meet needs and exceed customer expectations proactively.

• Measure and observe customer satisfaction levels to ascertain and implement alternative service improvements.

What Skills You Will Have

Technical Excellence: Direct, hands-on experience with on-board mining technology systems, including hardware/software installation, configuration, positioning system calibration, and troubleshooting.

Training Operations: Practical understanding of training processes and the ability to implement daily and strategic training programs effectively.

Customer Focus: Ability to align technical solutions with customer needs, ensuring satisfaction through tailored support and engagement.

Service Excellence: Proven capability to deliver high-quality service that meets or exceeds customer expectations.

Consulting: Skilled in providing technical and business guidance to internal and external clients, applying consulting best practices.

Effective Communications: Strong written and verbal communication skills, with the ability to present regularly to groups of varying sizes and communicate clearly across diverse audiences.

Problem Solving: Experienced in identifying, analyzing, and resolving technical and operational issues using structured approaches.

Relationship Management: Effective at building and maintaining strong working relationships across Caterpillar, Dealer, and Customer teams.

Top Candidates will also have:

• Previous Cat MineStar Systems knowledge.

• Knowledge of Caterpillar mining technology, Caterpillar policies, procedures, and a general understanding of Caterpillar’s organization.

Compensation & Benefits:
Competitive salary based on degree and professional industry working experience. The Total Rewards package includes:

• Competitive remuneration package

• Attractive Bonus and Share options

• Career development with global prospects

• A strong commitment to safety and your wellbeing

• An inclusive workplace culture focused on quality, customer service and the environment

• A commitment to diversity and inclusion, equal opportunity, and equal outcome

• SMART spending APP

• The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.

Additional Information:

Caterpillar of Australia is not currently hiring individuals for this position who now or in future require sponsorship for employment-based non-immigrant and immigrant visas. However, as a global company, Caterpillar offers many job opportunities outside of Australia which can be found through our employment website http://www.caterpillar.com/careers.

Your road to success begins with a Caterpillar career. By joining the Caterpillar team, you’ll discover that working for a global leader creates endless opportunities for you.