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Role Overview:

We are seeking expressions of interest from experienced professionals to join our team in a ServiceNow Developer, ITSM Consultant, or Architect role. In this position, you will play a key role in implementing, configuring, and maintaining the ServiceNow platform, driving business process automation, and delivering seamless IT services management solutions to improve efficiency across various business functions.

Key Responsibilities:

• Participate in the full ServiceNow implementation lifecycle, including requirement gathering, solution design, configuration, testing, and deployment.

• Design and configure ServiceNow modules such as ITSM (Incident, Problem, Change Management), ITOM, HRSD, and others based on business needs.

• Develop integrations between ServiceNow and other enterprise systems using REST, SOAP, and other relevant technologies.

• Implement workflows, business rules, and automation to streamline processes and improve user experience.

• Work closely with IT teams, business stakeholders, and other ServiceNow professionals to align solutions with organizational goals.

• Provide post-implementation support, troubleshooting, and maintenance of the ServiceNow platform.

• Create and maintain comprehensive documentation for processes, configurations, and solutions. Ensure that best practices and ITIL frameworks are followed.

• Assist with upgrades, patches, and new releases to ensure platform stability and enhancement of functionality.

• Provide training and support to end users and junior team members as needed.

Required:

• Proven experience in working with ServiceNow (Developer, Consultant, or Administrator roles).

• Strong knowledge of ITSM processes such as Incident, Problem, Change, and Knowledge Management.

• Familiarity with ServiceNow modules like HRSD, ITOM, Virtual Agent, Application Portfolio Management (APM), etc.

• Expertise in ServiceNow scripting (e.g., Business Rules, Script Includes, UI Actions, etc.).

• Experience in developing ServiceNow integrations using REST, SOAP, Web Services, and other integration techniques.

• Solid understanding of ITIL best practices.

• Experience in working with Agile methodologies.

Preferred:

• ServiceNow certifications such as Certified System Administrator, Certified Implementation Specialist (ITSM, ITOM, HRSD, etc.).

• Experience with ServiceNow Discovery, Performance Analytics, Orchestration, and Security Incident Response.

• Strong problem-solving and troubleshooting skills.

• Excellent communication and interpersonal skills.

IMPORTANT NOTE: AU Citizen only as Baseline Clearance will be required

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Progressive Employee Benefits – Australia

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