AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our
customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

As an Amazon Field Engineer, you will provide full life-cycle support to AWS Data Centers from design inception through site improvement and maintenance. You will be the ‘go to’ engineering resource for your region when technical advice is needed, and will use your subject matter expertise and engage with diverse teams to:

• Perform design and equipment submittal review for new Data Centers in your region.
• Troubleshoot, conduct Root Cause Analysis (RCA) and create Corrective Action (CA) documentation for site/equipment failures.
• Directly support operational issues with ad-hoc training, complex operating procedure reviews, including critical equipment, and event support.
• Own the design for existing data center upgrades and design-solutions, which add capacity, improve availability, and increase efficiency.
• Interface with internal data center design engineering team, server hardware team, environmental health and safety team to promote standards that maintain consistency and reliability in services delivered.
• Work on concurrent projects, sometimes in multiple geographical regions
• Initiate and lead engineering audits including on-site visits within Amazon’s leased/owned data centers. Produce reports outlining risks with recommended mitigations and remediation's
• Act as resident engineer during new construction projects. Support construction, commissioning, and turnover

Amazon's vision is to be the world's most customer-centric company, and this role is key to that vision. As a Field Engineer, you will be leading projects to fit out our data centers to meet ever-evolving customer needs as we continue expanding our fleet to hyper-scale. As an ideal candidate you:

• Possess Strong Engineering Judgement and are able to provide recommendations despite uncertainty
• Are detail and data oriented
• Have experience managing engineering projects and consultants.
• Build trust and relationships with different stakeholders (e.g., Operations, Commissioning, Construction and Design)
• Are adaptable and inclined to get into the field to see things up close

Each day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally.

Our team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.

Key job responsibilities

• Perform design and equipment submittal review for new Data Centers in your region.
• Troubleshoot, conduct Root Cause Analysis (RCA) and create Corrective Action (CA) documentation for site/equipment failures.
• Directly support operational issues with ad-hoc training, complex operating procedure reviews, including critical equipment, and event support.
• Own the design for existing data center upgrades and design-solutions, which add capacity, improve availability, and increase efficiency.
• Interface with internal data center design engineering team, server hardware team, environmental health and safety team to promote standards that maintain consistency and reliability in services delivered.
• Work on concurrent projects, sometimes in multiple geographical regions.
• Initiate and lead engineering audits including on-site visits within Amazon’s leased/owned data centers. Produce reports outlining risks with recommended mitigations and remediation's
• Act as resident engineer during new construction projects. Support construction, commissioning, and turnover

Hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www.agsva.gov.au/applicants/eligibility-and-suitability)

A day in the life
You will operate with high autonomy owning engineering reviews, bar-raising initiatives, and root cause analyses for infrastructure products. This role has a high level of discretion with regards to daily activities. While not always daily, your skills will provide a valuable part in assessing the risks and failures associated with security products protecting our data centers. Each day you will interact with different teams responsible for all aspects of the data centers. You will serve as the technical expert for our partner platform teams, so other responsibilities will ebb and flow out of daily priority including threat modeling, standards writing, architecture consultations, and designing proactive security systems. You will have the opportunity to work on projects locally, regionally and globally.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.