Company Description

At ACAP we change lives. We equip our students with a deep understanding of human behaviour, the skills to make a positive difference and the resilience to enjoy long, healthy careers.

ACAP University College, part of the leading global education provider Navitas, is Australia's leading independent tertiary education provider, delivering accredited courses in psychology, social work, counselling, coaching, criminology, law, and business management and leadership (MBA).

Job Description

Our WIL Officers are responsible for coordinating the end-to-end work integrated learning (WIL)/placement process, including student preparation, placement allocation, registration, documentation, and ongoing communication with students and host organisations. This role also ensures accurate and confidential record-keeping to support audit, accreditation, and reporting requirements, while maintaining positive and professional relationships across the WIL program. Key responsibilities include:

• Manage cross-disciplinary WIL programs nationally and ensure they meet accreditation and legislative requirements
• Coordinate student WIL administrative processes, including creating placement groups, allocating students, managing and assigning forms, and managing other placement documentation
• Maintain accurate, confidential records of students, student placements and WIL partners to meet audit, accreditation, and reporting requirements
• Provide student and agency communication, managing inboxes and responding to queries in a timely and professional manner
• Oversee student placement preparation, including resume support, prerequisite checks, and completion of required placement documentation
• Assess and shortlist students for WIL opportunities and match students to host organisations according to suitability, course requirements, and accreditation standards
• Confirm, monitor, and finalise student placements in collaboration with host organisations
• Source new host organisations as required and maintain positive ongoing relationships with existing partners
• Deliver student and supervisor orientation sessions and workshops
• Respond to and resolve student WIL issues as required
• Perform other duties as specified from time to time by the WIL Manager.
  
  The role is based in Melbourne.

Qualifications

• Relevant tertiary qualifications or equivalent experience in tertiary education, WIL/placement administration or student administration
• Demonstrated experience in developing strong relationships with internal and external stakeholders
• Experience in managing administrative processes, student records, and compliance documentation
• High level of computer literacy, including advanced skills in Microsoft Word, Excel, and student placement software such as Sonia and student management systems
• Excellent time management skills and ability to manage competing priorities
• Strong communication skills, including professional correspondence with students and external partners
• Ability to work independently while contributing effectively to a collaborative team environment
• Flexibility and proven adaptability to changing systems, processes, and personnel responsibilities
• Experience in student engagement (preferred).
• Knowledge of accreditation requirements and regulatory frameworks relevant to professional placements (preferred).
• Existing networks in industries relevant to WIL disciplines (preferred).

Additional Information

If the below is important to you, you will flourish here!

• Student-focused approach with the highest standards of student experience and outcomes
• Working in a vibrant, growing team that is committed to innovative teaching
• A collegial and collaborative environment dedicated to academic excellence
• An appreciation and utilisation of transferable skills
• Cultural responsiveness; We attract students from 40+ nationalities, so your work will have far-reaching community benefits

At ACAP our employee perks and benefits include:

• Unlimited global career opportunities across the Navitas portfolio
• Flexible working arrangements
• Salary packaging and novated leasing
• 2 paid volunteer days per year for your passionate causes
• Up to 50% scholarships are available to staff enrolled in ACAP courses
• Health & well-being packages including free counselling and well-being specialist support for employees and family members
• Discounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers
• Access to LinkedIn Learning and professional development opportunities

Diversity Equity and Inclusion:

ACAP, as part of Navitas, promotes and embraces an inclusive and diverse workforce. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. We believe equality, flexibility and diversity deliver a rich and collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and are given opportunities to thrive.

Join us in making the world a better place!

To Apply:

• Submit an application responding to all of the qualifications listed above, and include your CV (you can upload the responses to qualifications on the 2nd page of the application process) and answer all screening questions.
• Please note applicants are assessed upon receipt so you are encouraged to apply now.