Ballarat Central, VIC, AU, 3350 Horsham, VIC, AU, 3400
IT Service Desk Team Leader
Grampians Health – Digital Health
Location: Ballarat, Horsham
Employment Type: Full-time
Classification: Admin Grade 4 (HS4, $42.33 per hour)
About the role
Grampians Health Digital Health is seeking an experienced and people-focused IT Service Desk Team Leader to lead the day‑to‑day operations of our Service Desk and support the delivery of reliable, high‑quality IT services across this large, multi‑campus health service.
Reporting to the IT Service Desk Manager, this role provides hands‑on leadership, coordination, and escalation support for the Service Desk team, ensuring incidents and service requests are prioritised, managed, and resolved in line with service levels and organisational priorities.
You will play a key role in coaching and developing staff, supporting continuous improvement in service delivery, and acting as a first point of escalation for complex or high‑impact issues — all while maintaining a strong customer focus and positive end‑user experience.
Key responsibilities
About you
You are a confident and practical IT support leader who enjoys guiding teams, solving problems, and improving services in a fast‑paced, customer‑focused environment.
You will bring:
Qualifications
Tertiary qualifications in IT, Information Systems, Leadership or a related field (or equivalent practical experience) are desirable.
Mandatory requirements
Why join Grampians Health?
At Grampians Health, you’ll be part of a large, values‑driven regional health service where your work directly supports patient care and clinical services across our communities.
We offer:
Job applications close: 9 July 2026
Interested?
If you’re ready to take the next step in your IT leadership career and make a meaningful impact in healthcare, we’d love to hear from you.
if you wish to discuss the role prior to applying, contact Jackie Martin on 0419 387 791 for a confidential discussion.
Applications must include a professional cover letter and current résumé, submitted as separate document uploads.
Diversity and Inclusion
All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.
All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role dependent.
Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.
We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.
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