J D Wetherspoon Reviews | Glassdoor.com.au

J D Wetherspoon Reviews

Updated 20 June 2018
830 reviews

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3.1
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Approve of CEO
J D Wetherspoon CEO and Director John Hutson
John Hutson
349 Ratings

830 Employee Reviews

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Pros
Cons
  • "Long hours (have done up to 12 hour shifts before)" (in 102 reviews)

  • "They reduced the hours in the contract to improve work life balance but in reality you are always there longer than your rotary" (in 30 reviews)

More Pros and Cons

  1. "Team leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Struggling to find any pros for this place

    Cons

    Backstabbing environment, based on favourism

    Advice to Management

    Find something better to do with your lives

    J D Wetherspoon Response

    4 Jul 2017 – Recruitment CoOrdinator

    We are sorry you had such a negative experience


  2. Helpful (1)

    "Self esteem crushing, life ruining, and overall frustrating"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cross Trained Bar and Kitchen Associate in St Helens
    Former Employee - Cross Trained Bar and Kitchen Associate in St Helens
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at J D Wetherspoon full-time (More than 3 years)

    Pros

    Good employee bonus scheme
    Flexible shift patterns
    Good opportunities for career progression if you have the personality of a robot

    Cons

    Unpredictable hours - I and others routinely would go from working 48 hour weeks to 16 hour weeks with no warning of hours being cut
    Constantly understaffed - the managers were given unrealistic budgets with as many cuts as possible to maximize profit regardless of the expense to its employees
    Overworked, unhappy employees - Never worked with one single employee who was happy working for this company
    Incompetent managers - Most of them are complete idiots with no idea when it comes to leadership and organization. More training required.

    Unfortunately these problems are across the board as I have worked in several pubs for this company, both front of house and back of house, all with the same issues

    Advice to Management

    Pay more attention to what your associate staff have to say instead of ignoring constant mistreatment of employees by pub managers

  3. Helpful (1)

    "Good and Bad"

    StarStarStarStarStar
    Former Employee - Bar Associate in Shepherds Bush, England (UK)
    Former Employee - Bar Associate in Shepherds Bush, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at J D Wetherspoon (More than a year)

    Pros

    Easy to get job
    50% off food on shift
    Paid by clocking in/out (paid overtime accurately)

    Cons

    High staff turnover, constantly training up new people
    Titles go to peoples heads
    Drama
    Some people don’t pull their weight but get away with it
    Later than expected closes if understaffed

    Advice to Management

    Treat staff better and they won’t just up and leave.


  4. "Good staff, bad managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at J D Wetherspoon full-time

    Pros

    Funny, friendly co-workers, simple and efficient training, good starter job for catering

    Cons

    Managers that are too quick to blame

    Advice to Management

    Ask employees about issues before issuing threats about not giving any more hours or the like.


  5. "shift manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at J D Wetherspoon full-time

    Pros

    good life balance
    very competitive wages

    Cons

    got to work weekends

    Advice to Management

    you have to work hard and you have to do it the spoons way


  6. "Bar Associate"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J D Wetherspoon part-time

    Pros

    Friendly colleagues
    Professional environment
    Getting to know customers
    Discounted food & drink during work

    Cons

    Rude customers (rarely)
    Repetitive
    Felt looked down on


  7. "Super"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J D Wetherspoon part-time

    Pros

    Really Super place to work

    Cons

    No cons to working here

  8. "Kitchen associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Kitchen Associate in Pontypool, Wales (UK)
    Current Employee - Kitchen Associate in Pontypool, Wales (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at J D Wetherspoon full-time (More than a year)

    Pros

    flexible working arrangments to suit your needs

    Cons

    very busy environment and stressful at peak times

    Advice to Management

    Manage teams better


  9. "Stressful but good money."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Kitchen Associate in Newcastle upon Tyne, England (UK)
    Current Employee - Kitchen Associate in Newcastle upon Tyne, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at J D Wetherspoon full-time (More than 3 years)

    Pros

    You make good friends with the staff and they are the ones you can rely on when the shift gets tough.

    Bar Staff incentives on shift, win a free pint or prize brought in by management.

    Good rate of pay, 21 years of age and receiving £8.45, more than my friends in other jobs.

    Always busy and not bored

    50% on food plus discounted soft/hot drinks whilst on duty or 20% on food and drink whilst off duty.

    Cons

    - Closedowns not the greatest. Grubbiness, floor dirty, not something you want to walk in to. Doesnt help when you have really bad anxiety and paranoia that you go home panicking unable to sleep youve missed something then certain people or managers will purposely rub it in your face.
    - Coming into work in a good mood but being put down by comments of other members of staff, nothing snidy or nasty just people complaining.
    - No communication! People not answering radios but also mix ups of checks, stuff being accidentally cooked off twice or checks rang in incorrectly. Being shouted at for red checks.
    - No compliments or praisal when CQ’s come in. Always “well done to *bar staff name*. No incentive for kitchen staff, left out basically.
    - Long hours. Start at three but sometimes not get out till 2/3 in the morning. Kitchen shutting at 11 but no food comes on for 2 hours on some nights. Having to stand around and do nothing as you arent allowed to take equipment off early.
    - always understaffed, 2 people on a busy fathers day breakfast and told to deal with it and “youre going to get bollocked for the red checks”
    - managers best friend is the office with the door locked on facebook whilst the kitchens 10 off screen and the bars 4 deep.

    Advice to Management

    Have a kitchen shift leader check kitchens not bar shift leaders, they havent a clue how to cook some items of food!

    Close the kitchen at 10 or give it to a managers distression, if its quiet why waste staff hours and energy, use it where its needed.

    Allow equipment to come off earlier (providing cooldowns are followed)

    Bring back drinks on us.

    Tell area managers to stop being so tight on the hours and give them out to pubs, we may not make the amount they want but they dont see how busy we can get.

    Bar office time for management unless theyre doing daily jobs. Remove their phones on shift, if Associates arent allowed their phones, why are managers??


  10. "Overall very good to work with for part time / temp work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bar Associate in Leeds, England (UK)
    Former Employee - Bar Associate in Leeds, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at J D Wetherspoon part-time (Less than a year)

    Pros

    Very friendly, not much of a hierarchy / management are approachable, a lot of students and high workforce turnover so was perfect for me as a student. Flexible approach to shifts, never had any problems with getting paid correctly

    Cons

    Probably not very reliable for someone with responsibilities such as children - as a new member of staff I'd often get less hours than I asked for


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