Field Services Engineer

Ballarat Central, VIC, AU, 3350

About the role
Grampians Health is seeking a skilled and customer-focused Field Services Engineer to join our Digital Health Services & Operations team, based in Maryborough.

This is a key frontline role responsible for delivering ICT support services to Maryborough and District Health Service (MDHS) and supporting its transition from Loddon Mallee Shared Services (LMSS) into the Grampians Rural Health Alliance (GRHA) IT environment.

You will play a critical role in ensuring continuity of services and supporting staff through a period of significant digital transformation. Working closely with the Grampians Health Service Desk, System Administrators, MDHS ICT staff, and external vendors, you will resolve support requests, assist with system migrations, and support users as platforms are aligned to GRHA standards.

Key Responsibilities:

• Deliver on-site and remote ICT support across MDHS locations
• Install, configure and support end-user devices and clinical workstations
• Troubleshoot incidents and service requests in line with SLAs
• Support device deployment, upgrades and lifecycle activities
• Assist with system migration and integration into GRHA environments
• Maintain asset records and technical documentation
• Provide high-quality, customer-focused support to clinical and corporate staff

About You:

• Relevant tertiary qualification in IT, computer science, networking, or equivalent industry experience with recognised certifications (e.g. Microsoft, Cisco, VMware).
• Experience in desktop support or field services roles
• Strong knowledge of Windows, M365, Azure and endpoint technologies
• Demonstrated expertise in network infrastructure, including LAN/WAN, firewalls, VPNs, load balancing, and multi-site environments.
• Proven problem-solving skills with a proactive approach
• Excellent communication and stakeholder engagement capabilities
• Ability to work independently in a regional, multi-site environment
• Current driver’s licence and willingness to travel

As part of the Information Technology team, you will contribute to overall service performance aligned with Grampians Health’s mission, vision and objectives, operating effectively in a fast-paced healthcare environment focused on service integration and digital uplift.

Interested?

if you wish to discuss the role prior to applying, contact Paul Mibus on 03 5320 4600 for a confidential discussion.

We're actively seeking candidates for this role and will review applications as they are submitted. Applications will close when the position is filled.

Culture & Benefits

At Grampians Health, we recognise our staff are our greatest asset. We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.

• Flexible work arrangements and purchase leave opportunities
• Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
• Access to Fitness Passport membership
• Staff rewards and recognition programs

If you are currently employed at Grampians Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the Intranet before applying

Diversity and Inclusion
All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.