• 2 Days WFH + Flexi-Hours to suit your schedule & stunning Sydney CBD offices
• Working directly alongside the eCommerce Lead, within the Digital team
• Be part of market leading Beauty business, recognised for going viral

The opportunity to join one of Australia's fastest growing Beauty businesses, with solid eCommerce & Retail presence, recognised for continuously going viral & taking the market by storm.

Known for innovative products, engaged online communities, and rapid growth across local and international markets, the business is continuing to invest heavily in customer experience, digital capability, and scalable operations.

The Opportunity:
A newly created role, working directly alongside the eCommerce Lead, wider Digital team & the Digital Director, to manage the online, end-to-end customer experience function, across multiple high-growth eCommerce brands.
This role will manage onsite customer service operations, including ticket management, optimising support systems & processes and delivering exceptional experiences.

Experience Needed & What You'll be Working on:

• Demonstrated experience in eCommerce Customer Service, with knowledge of Gorgias, Shopify, Zendesk or similar platforms
• Strong, hands-on experience with managing customer enquiries & tickets across email, live chat, helpdesk, social, AI agents, and marketplace channels
• A solid understanding of DTC, eCommerce customer journeys - experience with CRM or eCommerce Coordination would be super advantageous, but not essential
• Excellent communication, stakeholder management, and problem-solving skills
• Highly organised with the ability to manage competing priorities and drive continuous improvement
• Prior experience with managing and optimising customer service platforms, workflows and operations processes
• Ability to deliver customer insights and reporting to identify trends, improve experiences, and support business decisions

The Benefits & Why You'll Love this role:

• 2 Days WFH, flexi-working hours to suit your schedule, with a stunning, central Sydney CBD office location next to major transport links
• Joining a market-leading Beauty business, trading all over the world, with celebrity brand ambassadors & viral content
• Make your mark in this newly created role, working directly alongside the eCommerce Lead & CRM Lead, to learn & develop your knowledge further
• Solid product discounts & allowances across a range of Beauty, Skincare & Cosmetics brands
• Working within one of the highest performing Digital teams in the industry, led by the Digital Director, with decades of experience in driving & scaling Digital growth for the biggest brands in Australia
• Hugely loyal customer following, scaling to new heights across international markets
• High-energy, tight knit team with a culture that's built on innovation, collaboration & being one step ahead of the market

Excited? You should be!

If this sounds like you, apply today or email your resume straight to charlottejohnson@jivaro.com.au