About this Opportunity

• Continuing, Full-Time
• Students Directorate
• CQUniversity Rockhampton, Gladstone, Mackay, Melbourne, Sydney, Townsville or working from home (Relocation support available)
• Circa $147,900 pa cash salary plus 17% superannuation and leave loading

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

Working at CQUniversity

CQUniversity is a forward-thinking, inclusive institution committed to student success and delivering exceptional educational outcomes across a diverse national footprint. Within the Students Directorate, the Student Service SPOT culture plays a key role in delivering coordinated, high-quality advising services that support students from enrolment through to completion.

About Student Service SPOT

The Student Service SPOT is the primary access point for student support, providing advice, guidance and assistance across all stages of the student journey. It delivers personalised support at critical moments – helping students navigate enrolment, commencement, progression and re-enrolment – while connecting them with specialist services when needed.

Accessible via phone, online, face-to-face and self-service channels, SPOT provides a seamless and responsive experience that helps students stay on track and succeed.

About the Position

The Deputy Director, Student Advising is a senior leadership role responsible for driving the strategy, performance and continuous improvement of CQUniversity’s student advising services.

You will lead a geographically dispersed team to deliver a consistent, high-quality advising experience that supports student success, satisfaction and retention. A key priority will be strengthening the Student Service SPOT model through data-informed decision-making, service innovation and effective collaboration across the University.

As a member of the Directorate’s leadership team, you will contribute to institutional strategy, policy and service design, while fostering a culture of service excellence and continuous improvement.

Key focus areas include:

• Leading the strategic direction and optimisation of student advising services.
• Using data and insights to improve student outcomes and experience.
• Collaborating across academic and professional areas to enhance the student journey.
• Overseeing service design, programs and initiatives aligned to student needs.
• Managing resources and workforce planning to support sustainable service delivery.
• Building capability and performance across a diverse, multi-campus team.

This is a unique opportunity to shape and enhance student advising at scale, combining strategic leadership with a strong focus on service quality and student outcomes.

Be Rewarded

• 17% superannuation (with the choice to join an award-winning superfund)
• 5.4 weeks annual leave (plus 3 working days paid at Christmas and New Year closure)
• 10 days personal/sick leave, plus 5 days carer’s leave
• 7.25 hours engaged service leave
• Fantastic professional and career development opportunities
• Up to 26 weeks (six months) paid parental leave
• Access to an Employee Assistance Program and Fitness Passport

Position Requirements

Essential:

• Postgraduate qualifications with extensive relevant experience, or equivalent senior management expertise.
• Proven success in leading customer-focused service functions, including strategy development, operational delivery and resource management.
• Demonstrated ability to lead and inspire high-performing, geographically dispersed teams.
• Highly developed interpersonal, communication and stakeholder engagement skills, including influencing at senior levels.
• Strong analytical capability with experience using data to inform strategy and continuous improvement.

Desirable:

• Deep understanding of the Australian tertiary education sector and student advising practices.
• Knowledge of contemporary student success, retention and engagement strategies.

Position Description

Apply today for a career that changes lives

Applications Close: 11:59pm, Monday, 29 June 2026

Job Requisition ID: 7413

Contact Details:

Kylie Carige

0437 914 088

k.carige@cqu.edu.au

When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position.

Work Rights: Visa sponsorship is not available for this position. Candidates must hold the full rights to work in Australia to be considered for this appointment.

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.

#SMDIRECTOR || #LI-JF1 || #LI-Hybrid || Keywords: Student Experience | Student Success | Student Services | Student Advising | Student Retention | Customer Experience | Student Engagement | Service Operations | Head of Student Experience | Student Support | Associate Director Student Services | Senior Manager Student Experience | Manager Student Services | Academic Advising Manager | Student Operations Manager