SPMFM Pty Ltd is an established provider of facility management services across Strata properties throughout Sydney. Backed by more than two decades of experience, we are known for delivering outstanding customer service, effectively managing complex sites, and maintaining a strong focus on sustainable practices. Join our organisation and play a key role in continuing to deliver high-quality outcomes for our clients.

Qualifications & Experience

• Relevant tertiary qualifications in a related discipline.
• Proven experience in roles such as Systems Analyst, ICT Business Analyst, ERP Support, or similar positions focused on business systems.
• Hands-on experience with Building Management and Information Systems (including automation, maintenance, and asset tracking platforms) and Physical Security systems (such as access control and CCTV).
• Demonstrated ability to assess and analyse organisational processes, workflows, and ICT systems within operational or commercial settings.
• Familiarity with BMIS platforms and tools such as MYBOS, or equivalent enterprise solutions.
• Solid understanding of workflows related to building management and operational processes.
• Experience eliciting business requirements, analysing workflows, preparing functional documentation, and supporting system delivery, testing, and optimisation efforts.
• Advanced proficiency in Microsoft Excel, including data analysis, dashboard creation, report development, and complex spreadsheet modelling.
• Strong analytical thinking, problem-solving ability, and effective communication and stakeholder management skills.
• Ability to manage competing priorities across multiple initiatives while driving continuous improvement outcomes.
• Capability to train and support staff in the use of new or updated systems, ensuring consistent and accurate adoption of processes.
• Skills in diagnosing and resolving issues within systems and workflows to maintain smooth and effective operations.

Key Responsibilities

• Collaborate with internal teams, external vendors, and clients to capture and document business needs, while reviewing current systems and operational practices to identify inefficiencies and improvement areas.
• Propose and assist in delivering enhancements to systems, workflows, reporting capabilities, and operational procedures to increase efficiency and improve data insights.
• Produce detailed functional specifications, process maps, workflow documentation, and reporting requirements for system upgrades and improvement initiatives.
• Support the rollout, configuration, testing, and implementation of BMIS platforms, reporting solutions, and workflow automation projects.
• Participate in testing activities, including user acceptance testing (UAT), and assist with troubleshooting and resolving issues to ensure system reliability and performance.
• Undertake data analysis, process modelling, and development of operational reports and dashboards.
• Liaise with stakeholders and software providers during system enhancements, upgrades, and transformation initiatives.
• Create user documentation, training resources, and standard operating procedures, and deliver training sessions to support system adoption.
• Act as an internal subject matter expert for operational systems, providing guidance, resolving queries, and supporting continuous improvement across business processes.

Pay: $85,000.00 – $95,000.00 per year

Benefits:

• Professional development assistance
• Visa sponsorship
• Work from home

Work Location: Hybrid remote in Erskineville NSW 2043