Organisation/Entity: Transport For NSW
Job category: Information & Communication Technology

Job location:
Macquarie Park, NSW, AU, 2113

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Job reference number: 108326
Employment type: Permanent Full-Time
Salary range: $137551.0-$154055.0
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If you’re after impact, there’s no other organisation in Australia that delivers work on this scale.

If finding complex technological solutions is your game, we've got the team for you. You're going to help us create seamless operations that result in efficiency for millions of customers.

In this role, you'll:
Lead the end-to-end lifecycle of problem management across a complex, multi-vendor technology environment. This specialist role focuses on investigating major incidents, identifying root causes, and implementing preventative actions to minimise recurrence and business impact.

You will act as the central point of coordination between internal teams and external suppliers, ensuring timely investigations and clear communication, including at executive level. Working across enterprise, regulatory, and operational technology domains, you will strengthen problem management practices and contribute to improving overall service stability.

For more information on this position and business unit, view the role description and information pack

About you

The ideal candidate is an experienced Problem Management professional with strong knowledge of ITIL frameworks (v4 preferred) and a proven ability to lead investigations across incident and major incident processes. You are a process SME rather than a deep technical specialist, with strong facilitation skills and the ability to coordinate stakeholders across multiple vendors and technology domains.

Excellent communication skills are essential, with confidence engaging at all levels, including senior leadership. We are looking for a proactive and collaborative individual who can drive outcomes, apply structured root cause analysis techniques (e.g. fishbone), and foster a culture of continuous improvement in an open and supportive team environment.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM, Friday 3 July 2026

For more information about this role, please contact MATT.MANNS2@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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