Accenture Customer Service Representative Interview Questions | Glassdoor.com.au

Accenture Customer Service Representative Interview Questions

Updated 23 May 2019
20 Interview Reviews

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Helpful (10)  

Customer Service Representative Interview

Anonymous Employee in New York, NY (US)
Accepted Offer
Positive Experience
Easy Interview

Interview

Simple interview and was interesting.Interviewer asked only basic questions on Bpo sector and questions from resume.Easily any one can crack the interview if you have a good communication skills.Hiring manager was good throughout the interview process.

Interview Questions

Other Interview Reviews for Accenture

  1. Helpful (7)  

    Customer Service Representative Interview

    Anonymous Employee in Tallahassee, FL (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through other source. The process took 1 day. I interviewed at Accenture (Tallahassee, FL (US)) in April 2018.

    Interview

    Very brief phone screening! Basically screening phone voice and mannerism to see if you would be the best fit for them. Very quick, just talk with enthusiasm but also respect. Extremely easy and light.

    Interview Questions


  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Bucharest (Romania)
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. I interviewed at Accenture (Bucharest (Romania)) in April 2017.

    Interview

    The interview process was fast, I had the first interview with the HR, the second interview was for language skills and the third interview was with the Team Leader.
    The process took around 2 weeks and I received an employment offer which I declined.
    The overall interview experience was very good.

    Interview Questions

  3.  

    Customer Service Representative Interview

    Anonymous Employee in Manila, Manila (Philippines)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. I interviewed at Accenture (Manila, Manila (Philippines)).

    Interview

    I was advised it would be faster to walk-in, so I did. There's a written and oral test in English. Written test is a fairly standard English test with essay/letter writing. The oral test was just a conversation in English. We discussed recent events. Afterwards, you'll be interviewed in person and over the phone. Finished the process and signed the contract within the day.

    Interview Questions

    • Why did you choose this company?   1 Answer

  4.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Mandaluyong City (Philippines)
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at Accenture (Mandaluyong City (Philippines)) in March 2017.

    Interview

    Taken exam first, aptitude, logical, numerical, fault finding, reasoning, and grammar comprehension. After passing. You will take telephone voice exam, after passing, wait for an hour then you will called for an interview. After interview in HR you wait for an hour.

    Interview Questions

    • Typical question, Personal about your resume, and common question.   Answer Question

  5.  

    Customer Service Representative Interview

    Anonymous Employee in Hyderabad (India)
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 3 weeks. I interviewed at Accenture (Hyderabad (India)) in June 2014.

    Interview

    I came through a consultancy, I had 3 years of experience working as CSR for a reputed company before I joined this company. They was a personal introduction round, Voice assessment round, and Ops round

    Interview Questions

    • Tell me some thing about your self, previous job and your achivements   1 Answer

  6.  

    Customer Service Representative Interview

    Anonymous Employee in Cubao (Philippines)
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 1+ week. I interviewed at Accenture (Cubao (Philippines)) in August 2018.

    Interview

    Its a one day interview process. And all the tests taken were part of the job criteria. You should be able to pass each set to get ahead of the next. It will make you wait but it will be worth it. I bended and the interview went well.

    Interview Questions

    • How will you contribute to this company   1 Answer
    • How did I know qbout the offer?   1 Answer
    • Am I amenable to attend shiftung schedule   1 Answer
    • What will be the best challenge in this job   1 Answer

  7.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at Accenture.

    Interview

    Interview was via video call because i was in different location. When interviewed they did not give any information that i will be employed under another 3rd wheel company. I recommend for you to ask what will be your employment status.

    Interview Questions

    • How would you deal with angry customers?   1 Answer
  8.  

    Customer Service Representative Interview

    Anonymous Employee in Makati City (Philippines)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Accenture (Makati City (Philippines)) in January 2018.

    Interview

    Easy and fast.
    Interview was informal.
    Exam was a bit hard.
    They will test your phone skills.
    There is an English test.
    Abstract test.
    They will gave me test about email process.

    Interview Questions


  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Manila, Manila (Philippines)
    Declined Offer
    Negative Experience
    Average Interview

    Application

    The process took 2+ weeks. I interviewed at Accenture (Manila, Manila (Philippines)).

    Interview

    Very dissatisfying and dreadful candidate experience at the Recruitment Hub (Philippines). The one who pre-screens the resume (the girl who asks for how long BPO/Non BPO experience) was rude, undiplomatic and rolls her eyes at you if she perceives that you’re not qualified for the role.

    Few people were applying that time, but will make you wait for more than 5 hours for a 15 minute interview.

    Interview Questions


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