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Ensure technical support to Sales function in technical pre-sales and post-sales activities, evaluating and selecting the best technical solutions that meets customer needs, managing the whole life-cycle of the customized drive solutions, from the design to testing and post sales customer technical services related to repair activities.
Main Responsibilities
Product Development Strategy
Contributes to the development of local business by analyzing the market needs and ensuring the identification of the best technical solutions to meet the customer needs, according to a framework of guidelines, processes and procedures set by HQ.
Pre-sales technical support
Provides support to Sales in analyzing Customer requests during the pre-order phase and propose the most suitable products configuration according to technical needs and in line with group strategies
Application Engineering
Manage the whole life-cycle of the customized drive solutions trough the validation of technical and economics feasibility analysis , and products’ technical documents (technical Drawings, Bills of Material,…)
Ensures proper accountability over pull project (“client-driven”) management and execution of special products/solutions working closely with HQ (R&D and BU Project Office & Product Launch) in the elaboration of technical feasibility studies, contributing to the product development process.
Product customization
Provides support to Operations in defining processes and production methods to delivery products with specific technical requirements
Post-sales technical Support
Ensures the analysis and the management of customer claims and brought non-conforming product and processes to the attention of Operation function for the action and the creation of best practices
Resolution of technical problems directly on customer site
People Management
Ensure an effective management of assigned employees, by providing them proper guidance, training and development, according to all policies and procedures defined at company level.
The minimum salary is $144K and the max salary is $204K.
$144K – $204K/yr (Glassdoor Est.)
$171K
/yr Median
Glendenning
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