At Amazon, we're working to be the most customer-centric company on earth. To get there, the Global Engineering Services (GES) Emerging Countries Launch Team (Launch Team) needs exceptionally talented, bright, innovative and driven leaders. The key to this mission is strategic, large scale project management initiatives that will allow us to scale our organization for the future in an extraordinary manner.

The Launch Team is seeking a qualified candidate to solve the complex challenges of progressive innovation to drive efficiencies at operational benchmark rates. We are looking for a customer-obsessed Program Manager with proven program management experience and a strong track record of delivering results to own and execute highly strategic launches, in addition to driving multiple complex projects across one or more programs. If you are looking for an environment where you can drive business innovation amidst various levels of ambiguity, this is an exciting opportunity to join a growing team within Amazon!

As a Launch Program Manager, you will work with and influence numerous cross-functional stakeholders both inside and outside of GES with a direct impact to our internal customers in operations. This role calls for an individual who is not only passionate about continuous improvement but also can strategically develop processes and mechanisms to achieve business goals.

The successful candidate

• possesses the ability to naturally gain trust and consistently delivers results;
• is results driven, hard-working, and a creative person who loves solving challenging problems;
• works backwards from the customer to scope and define program requirements and critical milestones;
• can effectively navigate ambiguous situations without heavily relying on direct support from their leader;
• demonstrates a high level of ownership to drive multiple time sensitive actions items simultaneously through multiple business groups;
• manages multiple projects with competing deadlines whilst maintaining a customer focus;
• collaborates with and influences team members, working with development teams and other business groups, and presenting projects to senior leadership on a regular basis;
• partners to build and execute on new initiatives and roadmaps each year;
• optimizes cross-team processes that improve team efficacy and delivery;
• has the technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams;
• takes ownership and accountability for programs, while maintaining the ability to ask for help, and escalate issues and problems as necessary to keep programs on track;
• is comfortable with a high degree of ambiguity and operating in a rapidly evolving and changing landscape;
• dives into the details and leverage high judgment and gut instinct; and
• communicates effectively to all stakeholders related to a launch or program/project.

Key job responsibilities

• Extensive travel, up to 50%
• Effectively manage the Road to Launch process, which ultimately allows for a building hand-off that passes operational readiness testing and sets the operations team up for success
• Manage day-to-day relationships with multiple Fulfillment Centers (FCs), Sort Centers (SCs) and Delivery Stations (AMZL)
• Coordinate GES and Operations stakeholders to exceed Amazon standards for the launch of new sites or expansions of existing buildings in order to achieve operational success
• Dive deep into existing processes to identify defects or opportunities for process improvements
• Compile, manage, and report on weekly project metrics
• Drive multiple projects to optimize, standardize, and/or improve processes within and outside of launch
• Technical configuration of new buildings, E2E testing to ensure operationalization and troubleshooting with tech teams globally
• Understand operational flow and dependencies, ensuring expansion/launch works align with facility capabilities
  

About the team
Have you ever had an opportunity to be a member of a team that is tasked with solving a huge customer need through disruptive, innovative technology, reinventing an industry? You can expect all the challenges and benefits of a high-profile business: wide-open space for process improvement and innovation, and a high caliber, high performance team, within a fast-paced environment. This role will require a willingness to dive deep into the details, proactively solve problems, leverage thorough judgment and intuitive thinking to strategically grow a program and always obsess over customers. Everyone on the team wears multiple hats, however ownership of the customer experience is always prioritized!