Convergint is looking for a full-time, enthusiastic, results driven Field Services Business Analyst to join our amazing culture.

Convergint – Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

About the role

Convergint is seeking a Graduate Field Services Business Analyst to support the Service Department by providing accurate reporting, data analysis, and business insights to enhance client outcomes, service performance, and operational decision making. This is your chance to become part of a global leader in security, network, and audio-visual solutions.

Your responsibilities will Include:

• Collect, clean, and analyse data from multiple sources to ensure accuracy and consistency.
• Prepare regular and ad hoc reports, dashboards, and presentations to internal stakeholders.
• Translate complex data into clear written insights, summaries, and recommendations.
• Support report writing for business reviews, operational updates, project reporting, and leadership reporting.
• Assist in identifying trends, patterns and anomalies within datasets.
• Collaborate with different function departments to understand reporting requirements and business needs.
• Support continuous improvement of reporting processes, automation, and data visualization tools.
• Ensure confidentiality and appropriate handling of sensitive business data.
• Other ad hoc tasks as required.

To be successful in the role you will need to have:

• Understanding of data governance and data quality principles (desirable)
• Strong analytical and problem-solving capability
• Strong organizational skills and the ability to handle multiple tasks simultaneously
• Excellent attention to detail and accuracy
• Strong written communication and report writing skills
• Solid verbal, written and interpersonal communication skills
• Solid Microsoft Outlook, Excel, and Word skills
• Intermediate proficiency in Microsoft Excel, including formulas and data manipulation functions
• Flexible, adaptable, proactive ability to work on own initiative

Experience

• Internship or project experience involving data analysis, reporting, or dashboards (desirable)
• Experience with Python, R, or other analytics tools (desirable but not essential)

Qualifications/Certifications/Licenses

• Recent tertiary qualifications in Data Analytics, Business Analytics, Computer Science, or related discipline.
• Bachelor’s degree as the minimum level of tertiary qualification required
• Australian work rights are required for this position

Why join us?

• Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realise their maximum potential within the company.
• Opportunities for career progression.
• Training and development provided.
• Great work life balance.

This is your opportunity to make a valuable contribution to one of Australia’s most recognised brands in the Integration Security industry. You will be working with a great team of people who are dedicated to continually improving efficiencies for the benefit of the company, its customers, community and very importantly, its employees.

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Only shortlisted candidates will be contacted.