Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.…
Design, implement, and operate secure Azure cloud environments using native and third-party security controls. Azure DevOps pipelines and integrations.…
You will ideally hold relevant cloud certifications such as AWS Certified Security. Monitor cloud infrastructure for security threats and respond to incidents.…
Mentor engineers and act as a trusted security partner across squads, influencing design and implementation decisions. The ones who make things happen.…
5+ years of experience in detection and response, incident response, security engineering, or equivalent depth of hands-on investigative experience.…
Degree or diploma in a relevant field, or certifications and experience equivalent. Conducts duties and responsibilities in accordance with AWN’s Information……
Manage SSL/TLS certificate lifecycle, including ACM and renewal automation. A clear understanding of cloud security principles and compliance practices.…
Participate in architecture reviews and provide input on cloud best practices and governance. Collaborate with application, security, and operations teams to……
Staff discounts on travel, IT, stationery, and access to corporate health insurance. Excellent verbal and written communication skills, including demonstrated……
2–4 years’ experience in IAM / security engineering / related platform roles. 1–2+ years’ experience with Keycloak (or equivalent IdP), plus strong fundamentals……
If you require adjustments to the recruitment process or have a preferred communication method, please email exectalent@accenture.com and cite the relevant Job……
Tertiary qualification in Cyber Security, Information Technology, Computer Science, or a related discipline, or equivalent practical experience.…
The Security Eningeer and play a key role in addressing current and emerging information security challenges. Design, implement and maintain security solutions……
Design and implement security alerts and workflows to support the incident response lifecycle. Strong communication skills with the ability to explain technical……
Knowledge of security issues and solutions related to VoIP (encryption, authentication, and firewall configuration). Knowledge of Microsoft Teams Calling.…
Demonstrated experience building and operating CI/CD pipelines for cloud applications and infrastructure. Embed cloud security, IAM and compliance controls into……
This is a dynamic and hands-on role that requires experience in designing, developing and managing infrastructure projects, processes and standards related to……
We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including……
Hold a current Australian Government Security Clearance or be willing to obtain one. We welcome applications from a diverse range of candidates including……
If you require adjustments to the recruitment process or have a preferred communication method, please email exectalent@accenture.com and cite the relevant Job……
Experience in multi-cloud and automated cloud environments. CI/CD pipelines for infrastructure and applications. Terraform (preferred multi-cloud IaC tool).…
Certified Information Systems Security Professional (CISSP) or equivalent. Integrate and manage Zscaler cloud security services for secure internet and SaaS……
We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including……
Bachelor of Engineering or Technology with a minimum of 10+ years of experience in designing, deploying, operating, and managing scalable Software Defined Next-……
Only applicants with full Australian Citizenship can be considered for this role, due to security requirements.
This role can be located in any of our offices: Melbourne, Sydney, or Brisbane.
Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.
We are seeking a Senior Contact Centre Engineer to support and manage critical contact centre platforms for a Federal Government customer. This role is responsible for delivering Level 2/3 operational support across voice, outbound dialling, voice biometrics and analytics platforms, ensuring high system performance, security, and reliability.
You will work across leading technologies including Genesys, Nuance, and analytics platforms, supporting both business-as-usual operations and new capability rollouts. This is a hands-on position where you will troubleshoot complex issues, manage incidents and changes, and contribute to ongoing system optimisation within an Agile and ITIL-aligned environment.
Working closely with customers, internal teams, and multiple service providers, you will play a key role in maintaining service continuity and improving platform performance. You’ll also contribute to automation, knowledge sharing, and continuous improvement initiatives across the team.
This is a customer-facing role within a fast-paced, multi-vendor environment, with on-call responsibilities and after-hours support required.
What You’ll Do
Provide Level 2/3 support across contact centre technologies including Genesys, Nuance voice/biometrics, and analytics platforms
Troubleshoot and resolve complex issues across voice, dialler, and data environments to minimise customer impact
Manage incidents, problems, and changes in line with ITIL processes using ServiceNow or similar tools
Support system deployments, upgrades, patching, and security controls to maintain platform stability and compliance
Collaborate with customers, internal teams, and vendors, acting as a technical point of contact in delivery forums
Drive continuous improvement through automation, documentation, mentoring, and optimisation of contact centre platforms
What You Bring
Strong experience (8–10+ years) working with contact centre technologies such as Genesys Cloud CX / Engage or Nuance speech/IVR platforms
Hands-on knowledge of voice technologies (SIP/RTP) and exposure to voice biometrics solutions
Experience working within ITIL environments, including incident, problem, and change management
Technical capability across Linux/Windows, SQL databases, and scripting (PowerShell or Python)
Strong troubleshooting and analytical skills with the ability to resolve complex technical issues
Excellent communication and stakeholder engagement skills, with experience in customer-facing and multi-vendor environments
The good stuff….
Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help.
For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity