We are a leading personal injury firm seeking a detail-oriented and strategic ICT Business Analyst to join our team. The Business Analyst will work directly with our Chief Information Officer to assist in the data-driven strategic decision making of our management team.

This position will be based in Melbourne, Victoria, and is being offered on a full-time basis.

Key Responsibilities:

• Collect, analyze, and interpret data related to case workflows, client outcomes, and financial performance.
• Develop and present detailed reports and dashboards to inform strategic decision-making.
• Evaluate existing operational processes and identify areas for increased efficiency and effectiveness.
• Troubleshoot technological risks and issues that may compromise on security or efficiency and propose resolutions.
• Collaborate with teams to design and implement workflow optimizations that enhance client service delivery.
• Specify functional and technical specifications to clearly communicate project requirements and feasibility.
• Assist in monitoring key initiatives to ensure alignment with organizational objectives.
• Develop training materials and conduct sessions to support clients in adopting new ICT initiatives.
• Leverage tools including Power Automate and Retool to integrate data from multiple platforms into a centralized SQL database.
• Provide ongoing user support for staff, troubleshooting issues related to legal document management systems, and other case management tools.
• Support change management processes to ensure smooth adoption and minimal disruption to legal workflows when implementing new ICT systems.
• Track system performance and prepare reports to assess the impact of ICT initiatives on firm productivity and client service.
• Support budgeting and resource allocation efforts.

Qualifications:

• Bachelor’s degree in an ICT-related field.
• Minimum of 1 years’ experience in a comparable role.
• Strong proficiency in data analysis tools and software.
• Excellent communication and presentation skills, with the ability to convey complex information clearly.
• Proven problem-solving skills and keen attention to detail.

Benefits:

• Competitive salary package starting from $76,515 plus superannuation.
• Opportunities for professional growth and development.
• Collaborative work environment with a focus on innovation.

To apply, please submit your resume and a cover letter detailing your experience and why you are a great fit for the role.

Pay: $76,000.00 – $80,000.00 per year

Work Location: In person