The Associate Support Engineer will ultimately become responsible for ensuring the end-to-end support of customers utilizing OneAdvanced Finance Spend and Governance and Workforce Management SaaS products.

This includes the ownership and hands-on resolution of issues, management of SLA’s, definition of and adherence to processes as well as the proactive and reactive training of customers.

The Associate Support Engineer should also represent customers and their needs to other teams, and through reporting and optimization assist the ANZ Customer Solutions Manager - Support and other team leads in providing stable, supported, and constantly improving products and services.

#LI-MP1

When you join the team, you will:

At the end of your first month, you will:

At the end of your first three months, you will:

At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.

We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.

OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.

Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.

We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.

Join us and become part of a team that’s powering the world of work and making a real difference.

Learn more at www.oneadvanced.com