Location: Bendigo

About the Role
We are looking for an organised person to support the daily operations of our NDIS service.

Key Responsibilities

• Reception, Enquiries & Office Support (Primary)
• First point of contact for participants, families, staff, & stakeholders
• Answer calls, respond to emails, welcome visitors, & direct enquiries appropriately
• Maintain a respectful, inclusive, person-centred communication style
• Records, Data Entry, CRM (Primary)
• Enter, update & maintain participant details, plans, service agreements, contact records, & support notes
• Manage digital & paper filing systems with strong privacy & confidentiality practices
• Maintain accurate registers, templates, forms, & internal documents
• NDIS Documentation & Coordination Support (Primary)
• Prepare, check, update & distribute intake packs, consent forms, incident reports, service agreements, & related documentation
• Liaise with support coordinators to ensure documents align with NDIS Practice Standards & timeframes
• Track document status, follow up missing information, & maintain version control
• Scheduling, Rostering & Communications (Primary)
• Assist with shift scheduling based on participant needs, preferences, & worker availability
• Communicate roster changes, cancellations, & updates to participants & staff
• Support continuity & consistency of service delivery through clear coordination
• Invoicing, Claims & Administration Support (Primary)
• Assist with invoicing, NDIS billing/claims admin, timesheet processing, payment tracking, & basic reconciliation support
• Work with finance staff or external bookkeepers to ensure service records align with billing
• Maintain accurate timesheet & service delivery documentation for audit readiness
• Compliance, Reporting & Quality Support (Primary)
• Maintain up-to-date compliance documentation & assist with audit preparation
• Generate basic internal reports as requested (service delivery, rostering, documentation status)
• Support quality processes & document control across the office
• IT Administration & First-Line Support (Secondary, approx. 10%)
• Provide basic first response for common issues: logins, email setup, printer/scanner access, Wi-Fi, shared drives, & Microsoft 365 tools
• Assist with user access requests for CRM & business systems (create/disable users, password resets, permissions as directed)
• Maintain simple IT registers: devices, software licences, asset list, & onboarding/offboarding checklists
• Liaise with external IT provider for escalations, tracking tickets & documenting outcomes
• Office Supplies, Equipment & Workspace Coordination (Primary)
• Order stationery & supplies, coordinate equipment needs, & keep the office organised & presentable
• Support meeting setup, training days, internal events, & general team administration

Personal Attributes

• Friendly, professional, & approachable
• High attention to detail with strong organisational skills
• Able to juggle priorities in a busy environment
• Proactive, flexible, & dependable
• Commitment to inclusion, respect, & participant rights

Desirable

• Certificate III/IV in Business Administration, Community Services, or similar
• Current Working with Children Check
• NDIS Worker Screening Check
• Confidence with Microsoft 365 (Outlook, Teams, Word, Excel, SharePoint) & CRM systems

Job Types: Full-time, Permanent, Contract

Pay: From $28.00 per hour

Application Question(s):

• Do you have PR/Citizenship of Australia?

Work Location: In person