Systems and Digital Support Technician

This is a temporary full-time position with an ASAP start through to Sunday, 10 January 2027.

Ready to combine your passion for technology, data and community impact?

Join our Libraries team and play a key role in shaping how our community accesses information, resources and digital services.

At Mackay Regional Council, our libraries are more than just books—they’re modern, connected hubs. In this role, you’ll help drive innovation, optimise systems, and enhance the digital experience for our customers.

About the Role

As our Systems & Digital Support Technician, you’ll be responsible for implementing, maintaining and improving library systems, digital platforms and processes to ensure seamless access to resourcesfor our community.

This is a varied role where you will balance technical system management with customer-facing support and innovation. This position is based out of our Gordon White Library, however local travel to support other libraries within our region is likely.

Key Responsibilities

• Maintain, administer and optimise the Library Management System (LMS) and related technologies
• Lead or support implementation of library systems, hardware and software projects
• Analyse data and generate reports to inform service improvements
• Identify opportunities for innovation and continuous improvement across library services
• Support delivery of digital services and ensure equitable access to technology
• Build strong relationships with internal teams, vendors and external stakeholders
• Provide front-line library support including customer service, technology assistance and resource enquiries

About You

Essential

• Ability to undertake a comprehensive pre-employment medical with instant drug and alcohol screening.
• Tertiary qualifications in Library & Information Studies, IT, or a related field with relevant experience
• Strong experience working with library systems or similar technology platforms (ideally LMS)
• Demonstrated ability to analyse data and produce meaningful reports
• Well-developed project management and problem-solving skills
• Excellent communication and stakeholder engagement skills
• Experience driving continuous improvement and change initiatives
• Working with Children Blue Card

Desirable

• Experience managing library systems within a public library environment
• Associate membership with the Australian Library and Information Association (ALIA)

Why Join Us?

• Hourly rate of $53.00
• 9-day fortnight roster (Any 5 out of 7 may apply).
• May be eligible for salary sacrificing options.
• Membership to lifestyle benefits program including corporate discounts.
• Employee Assistance Program.
• Employee health and wellbeing initiatives.
• Active Social Clubs.

Apply Today

If you’re passionate about technology, innovation and helping communities connect with information, we’d love to hear from you. Applications for this position may close at any time, so don’t delay, apply with your cover letter and resume today.