SYENTA PTY LTD is an Australian deep-tech additive manufacturing startup spun out from the Australian National University in 2021 that designs and builds multi-material 3D electronics printers utilizing a unique electrochemical method.
Job Title: Applications Support Associate
Location: Canberra, ACT
Job Type: Full-Time
About the Role
We are seeking an analytical Applications Support Associate to resolve software and system challenges for our internal operations. This mid-level role is an accessible step for entry-level help desk agents, tech-savvy customer service reps, or IT graduates. You will act as the link between system users and engineering teams to ensure quick issue resolution.
Key Responsibilities
Technical Problem Resolution: Troubleshoot mid-level technical issues involving software configurations, system bugs, and platform integrations.
Incident Case Management: Manage the lifecycle of IT support tickets using internal tracking systems to meet SLA targets.
Technical Documentation: Write clear, concise internal guides, troubleshooting workflows, and system FAQs.
Cross-Functional Escalation: Isolate complex software bugs and escalate them with diagnostic details to senior engineering teams.
User Onboarding & Education: Guide staff through system updates and configurations, translating technical processes into simple steps.
Requirements & Qualifications
Experience: Experience in IT service management, technical help desk, or application support.
Technical Skill Set: Familiarity with enterprise software platforms, web applications, and database lookups (SQL or API tools).
Analytical Capabilities: Strong problem-solving skills to systematically isolate system faults and application errors.
Communication Skills: Proven ability to explain technical concepts clearly to non-technical business users.
Pay: From $6,250.00 per month
Benefits:
Work Location: In person
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