This is a varied, hands-on coordination and implementation role. On any given week you might be promoting an upcoming webinar, onboarding a new member, building a Mailchimp email, updating the website, tech-hosting a live Zoom event, or scheduling LinkedIn content.

The committee sets direction and provides content. You execute. This is primarily an implementation role, not a strategic one. ICP has recently completed a full marketing strategy engagement, and an external marketing consultant provides ongoing strategic direction and copy guidance. Your job is to bring that strategy to life consistently and reliably.

Workload varies throughout the year. Peak periods fall around webinar delivery, membership renewals in December and January, and the bi-monthly newsletter. Outside those periods the work is more maintenance-focused and predictable. Hours may flex week to week within the 5 to 10 hour range.

KEY RESPONSIBILITIES

1. Member Onboarding and Administration

• Receive new member applications forwarded by the President, conduct AHPRA registration verification, and compile a summary for Presidential approval
• Process student member applications including requesting and verifying proof of enrolment in a clinical psychology postgraduate program
• Update member onboarding packs and add new members to the Mailchimp mailing list
• Manage the annual membership renewal cycle: update HTML membership certificates, send renewal emails, follow up failed payments, and manually lapse non-renewing members
• Manage student member renewals: verify current enrolment and transition completed students to Associate Membership
• Maintain accurate member records in MembershipWorks
• Respond to member enquiries via the support inbox, including questions about platform access, billing, certificates, webinars and directory listings

2. CPD Event and Webinar Coordination

ICP runs regular CPD webinars. You manage the full production cycle for each event.

• Receive event briefs from the CPD subcommittee and confirm all required details before promotion begins
• Set up each event in MembershipWorks: ticket types, member and non-member pricing, Stripe payment, and automated confirmation emails
• Create the event flyer in Canva, obtain approval from the President and speaker, and distribute
• Build and schedule the promotional email sequence in Mailchimp: initial announcement plus reminders, to both the member list and the broader clinical psychologist database
• Post event promotion on the ICP LinkedIn page
• Configure the Zoom webinar: settings, waiting room, co-host assignments, and recording
• Serve as Tech Host during live events: manage the waiting room, monitor attendance, assist participants and presenters with technical issues, and ensure the recording runs
• After the event: download the recording, upload to Trainer Central, create audience-specific discount coupons (members, students, attendees), update the website, and send recording notification emails with the correct codes to each group
• Issue CPD certificates to attendees via Trainer Central
• Add all webinar registrants to the Mailchimp mailing list

3. Email Communications

• Build and send the newsletter in Mailchimp, formatted from content provided by the President and others on the Management Committee
• Write and send ad hoc member emails including advocacy updates, benefit reminders, and membership lapsing notices
• Maintain the member list in Mailchimp, including manually adding new members and removing lapsed ones (MembershipWorks and Mailchimp are not currently integrated)
• Manage the broader clinical psychologist mailing list used for CPD promotion and membership acquisition campaigns

4. Marketing Support

This is an implementation role, not a strategy role. The external marketing consultant provides direction and copy. You execute.

• Schedule and post the monthly LinkedIn content plan (three posts per week) working from content provided by the external consultant
• Produce visual assets in Canva for events, social media, and member communications
• Assist with membership acquisition campaigns including outreach to the broader clinical psychologist database
• Maintain and build out ICP's Canva template library for consistency across communications

5. Website Maintenance

• Add past webinar recordings to the Resources and CPD pages after each event (WordPress with YOOtheme)
• Publish news articles and advocacy updates as directed by the committee
• Update committee and organisational information on the website as changes occur
• Host PDFs and media files via the WordPress media library for use in Mailchimp links

6. Member Surveys and Feedback

• Distribute member surveys using Google Forms at the direction of the committee
• Maintain survey responses in Google Sheets and flag key themes to the President

7. General Administration

• Manage the support@icp.org.au shared inbox and respond to member enquiries in a timely manner
• Maintain the ICP task list and document processes and procedures as the role evolves
• Liaise with webinar participants and external service providers as needed
• Attend relevant online committee meetings or briefings as required
• Other ad hoc administrative tasks as directed by the President

WHAT SUCCESS LOOKS LIKE

In the first three months you will be across the core systems and managing routine tasks independently. By six months you will be running the role with confidence and contributing to a growing, well-run member experience.

• CPD events are promoted on time, run smoothly, and follow-up is completed within the week
• Member applications and renewals are processed accurately and without delay
• Member enquiries receive a response within two business days
• Monthly LinkedIn content is posted consistently to schedule
• The Mailchimp member list stays accurate and up to date
• Nothing falls through the cracks without being flagged

SYSTEMS YOU WILL USE

You do not need to be an expert in all of these on day one. Comfort across digital tools and a willingness to learn is what matters. These are the platforms the role runs on.

• Membership management: MembershipWorks
• Email marketing: Mailchimp
• Visual design: Canva Pro
• Webinar hosting and tech management: Zoom
• CPD recording hosting and certificate management: Trainer Central
• Website updates: WordPress with YOOtheme
• Drive, Forms, Sheets, Gmail (shared inbox): Google Workspace
• Social media scheduling and posting: LinkedIn
• Payment processing via MembershipWorks: Stripe

WHAT WE ARE LOOKING FOR

Essential

• Strong organisational skills and meticulous attention to detail. Member records, certificate dates, coupon codes, email lists. The small things matter in a professional membership body.
• Excellent written and verbal communication. You can write a clear, warm, professional email without it needing to be rewritten.
• Confident across digital platforms. You learn new systems quickly and do not need ongoing support once shown something once.
• Ability to work independently, manage your own time, and prioritise without daily direction
• Demonstrated ability to handle multiple task types in the same sitting: administrative, creative, and technical
• Experience with email marketing platforms such as Mailchimp or equivalent
• Familiarity with online platforms including Zoom, WordPress, or similar
• Reliable internet access and a suitable home office setup
• Australian work authorisation

Desirable

• Previous experience in an administrative, coordination, or communications role
• Experience in a membership association, not-for-profit, or professional body
• Familiarity with Canva, MembershipWorks, or Trainer Central
• Interest in or understanding of the clinical psychology or health sector
• Experience managing social media for an organisation

This role is not for you if...

You need a lot of direction on day-to-day tasks, prefer to wait for sign-off before taking action, or find it difficult to switch between administrative and creative work in the same sitting. The role requires you to move between detailed data management, writing a member email, and updating a website in the same morning, and to do all three well. The committee is available and supportive, but not always immediately. You need to be comfortable owning your work.

WORKING RELATIONSHIPS

Internal

• Reports directly to the ICP President
• Works closely with the Treasurer on membership renewals and financial processes
• Collaborates with committee subcommittees (CPD, Newsletter and Media, Member Nurturing) to receive briefs and content
• Works alongside the external marketing consultant for strategic direction, copy guidance, and content planning

External

• Members and prospective members
• Webinar speakers and CPD presenters
• Platform and technology providers

WHAT ICP OFFERS

• Meaningful work in a purpose-driven organisation. ICP exists to support clinicians doing important work for the community.
• Genuine flexibility. The role is fully remote and hours can be arranged around your schedule within the weekly range.
• A clear strategy to work from. ICP has recently completed a comprehensive marketing strategy. You will not be starting from scratch.
• Support from an external marketing consultant, particularly in your first six months.
• A stable, committed volunteer committee who know their organisation well and want this to work.

HOW TO APPLY

Send your CV and a cover letter to president@icp.org.au. In your cover letter, tell us why this role interests you and which of the systems or workflows listed above you have direct experience with.

To confirm you have read this position description carefully, please include the phrase "I am not a robot" somewhere in your cover letter or email subject line. We read every application personally and will not be responding to bulk or templated submissions.

Pay: $35.00 – $40.00 per hour

Work Location: Remote