.buttontextd33f4eddb297e1ac a{ border: 1px solid transparent; } .buttontextd33f4eddb297e1ac a: focus{ border: 1px dashed #656565 !important; outline: none !important; }

Ding! Ding! Trams are the heart of Melbourne – join our team and be part of the world’s largest tram network.

.

About the opportunity

Yarra Trams is seeking an experienced Duty Manager to lead and coordinate the delivery of network operations for the world’s largest tram network. As the Duty Manager, you will be the central point of contact for day-to-day operations across a 24/7 environment, including incident response and disruption management. This is an exciting opportunity for a collaborative and capable leader to coordinate resources, support operational excellence, and contribute to the safe and efficient delivery of tram services.

In this role, you will:
Provide leadership as an active member of the Network Operations Leadership Team.
Monitor, protect and improve tram network performance while coordinating safe and effective incident response activities.
Support, coach and develop Operations Centre Controllers and Operations Officers in monitoring & managing network operations & service disruptions.
Lead the communication and escalation strategy for incidences and disruptions to ensure appropriate internal and external stakeholder management and visibility for decision-making across senior leadership.
Embed and demonstrate a customer-focused culture where safety, inclusion, operational performance and passenger experience guide decision-making.
Ensure appropriate customer support is provided during incidents and contribute to the delivery of passenger-focused initiatives, projects and special requests
Champion and lead change and transition activities as part of business transformation activities across the Operations Centre
Coordinate whole-of-network incident management activities and support compliance with fatigue management requirements.
Promote a strong safety culture by supporting continuous improvement, learning from incidents and near misses, and implementing corrective actions.
Encourage and support innovation and improvement initiatives across the Operations Control Centre.
Lead a high performing team to meet Operational and service outcomes
Demonstrate the Yarra Journey Makers values and behaviours

About you

We recognise that skills and experience can be gained through a variety of backgrounds and experiences. If you believe you can contribute to this role, we encourage you to apply, even if you do not meet every requirement listed below.

Ideally, you will bring:
Demonstrated leadership experience in an operations, transport, emergency management, customer service, incident response or similarly fast-paced environment.
Strong relationship-building, communication and influencing skills, with the ability to engage and motivate diverse teams.
Experience understanding customer impacts and supporting the delivery of positive customer outcomes.
Experience coordinating, planning and implementing contingency or response plans.
Strong problem-solving skills and the ability to adapt to changing priorities in a dynamic operational environment.
Confidence making decisions using real-time information and data.
Demonstrated experience in leading teams through transformation and change.
Experience in managing performance that enables team members to achieve their full potential.
A continuous improvement mindset and a willingness to challenge existing practices constructively.
The ability to work a rotating 24/7 roster, including weekends and public holidays, with reasonable overtime as required.
The willingness to undertake and maintain First Aid training, other legislative training and responsibilities.

Applications close: 09 July 2026

.buttontextc72354abcf3f152f a{ border: 1px solid transparent; } .buttontextc72354abcf3f152f a: focus{ border: 1px dashed #656565 !important; outline: none !important; }

Why Yarra Trams?

At Yarra Trams, we foster a workplace grounded in respect, celebrating diversity and embracing inclusivity. You’ll also enjoy the following benefits:

A free travel pass for Victoria’s Public Transport Network
Competitive salary and great conditions
Professional development
Career growth opportunities
A commitment to your health and wellbeing including free flu vax, discounted gym membership, and access to our Employee Assistance Program (EAP)
Paid Parental Leave for primary caregivers

About Yarra Trams

Yarra Trams is proudly operated by Yarra Journey Makers, a joint venture between Transdev Australia and John Holland. We work with the Department of Transport and Planning, alongside its transport agencies and operators to provide a fully integrated, sustainable transport service for the people of Melbourne.

We're all Journey Makers, connecting people and communities across Melbourne. We’re committed to caring for each other, our passengers, and the communities we serve. Our Diversity & Inclusion Strategy is a key pillar and as an equal opportunity employer, we value diversity and encourage candidates of all ages, those with disabilities, and people of Aboriginal and Torres Strait Islander heritage to apply.

Please note, our selection process includes pre-employment checks, such as a police check and a medical assessment. Yarra Trams employees are required to adhere to Yarra Trams Policies and Procedures such as, but not limited to, Health and Safety Policy, Equal Employment Opportunity & Workplace Bullying Policy, Drug and Alcohol Management Program Policy (including drug and alcohol testing programs).

If you would like further details about an advertised role, or if you require an adjustment in the application process, or any other information in alternate formats please email careers@yarratrams.com.au or call 1800 800 007

.videocomponentec07fb64eda423d5 a{ border: 1px solid transparent; } .videocomponentec07fb64eda423d5 a: focus{ border: 1px dashed #656565 !important; outline: none !important; }