Red Hat’s Technology Sales & Adoption team seeks a highly energised and self-motivated technical expert to reduce the time to value and optimise customer outcomes, enabling customer adoption of Red Hat products and technologies. Leveraging an engagement-based delivery model, you will work with customers adopting Red Hat platforms, including OpenShift [running on-prem or cloud hyperscalers] and Ansible. You will assist customers with integrating Red Hat products in their enterprise IT environments, supporting the migration of application workloads, and collaborating across functions to identify and overcome technical and organisational blockers to adoption.

Primary Job Responsibilities:

• Executes and documents technical engagements, as defined by the customer’s Success Plan initiatives, that advance the adoption and growth in consumption of Red Hat products.

• Conducts reviews of the customer's environment and applications to ensure they are well-architected following Red Hat product best practices.

• Identifies and aggregates technical adoption blockers discovered across multiple customers and their solutions into common patterns and sales play resources.

• Be the Voice of the Customer. Share insights and best practices and connect with product leaders to remove technical barriers to adoption.

• Be curious and proactive, staying abreast of Red Hat’s ecosystem and technology changes.

Required Skills:

• Ability to lead and deliver consultative type customer-facing engagements

• Extensive experience working in enterprise software and Software-as-a-Service (SaaS) from a development, engineering, support or Quality Assurance (QA) perspective

• Experience with and practical knowledge of DevOps/Automation tools such as Ansible, CI Tools, Git, Python (or other similar/relevant experience)

• Deep expertise in application migration and development in container platforms.

• Deep experience building and deploying applications using modern CI/CD pipelines and DevOps practices.

• Experience with Kubernetes and containers-based platforms such as OpenShift.

• Proficient verbal and written English communication skills, with an ability to convey complex information to customers both clearly and concisely

• Demonstrable presentation and facilitation skills

• Experience in defining and gathering goals, requirements, and determining outcomes, which can be used to plan work to be done with customers to ultimately delivery on customer outcomes

• Willingness to travel within the region, visit customers and partners, attend conferences and other events

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About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

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