Do work that matters

Reporting to the Head of Strategy & Transformation (Customer Service Network), you’ll play a key role in shaping strategy and driving it through to execution across the branch network.

You’ll help define priorities and initiatives, using structured problem solving and insights to set direction then translate that into clear, actionable plans.

Beyond thinking, you’ll deliver. You’ll own key initiatives end-to-end, ensuring they’re well defined, executed effectively, and embedded into day-to-day operations.

If you’re comfortable navigating ambiguity, solving complex problems, and keeping momentum, you’ll directly influence the success of transformation programs and the delivery of customer and business outcomes.

See yourself in our team

As the public face of CommBank, the CSN delivers a seamless banking experience to more than 10 million personal and small business customers through the largest network of branches in Australia. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

CSN helps our customers access the full range of retail banking products and transactions, with every team member from Customer Service Representative through to Regional General Manager making a real difference each day.

On any given day you will

• Support the development of CSN strategy and shape priority initiatives.

• Translate strategy into clear, actionable plans with defined milestones, outcomes, and success measures.

• Drive end-to-end delivery of key initiatives, managing plans, timelines, risks, dependencies, and governance.

• Break down complex problems and deliver structured, outcome-focused recommendations.

• Partner across the business (Product, Technology, frontline teams) to drive alignment and execution with an enterprise mindset.

• Prepare high-quality materials and compelling narratives for senior stakeholders, including Board and EGM papers.

• Facilitate key forums, workshops, and decision-making processes.

• Track performance and benefits realisation, proactively managing risks, issues, and delivery momentum.

• Act as a connector across CSN, bringing together insights to inform outcomes and improve ways of working.

• Maintain strong risk discipline and adhere to the Code of Conduct.

Your experience looks like

• 3-6+ years’ experience in consulting, strategy, transformation, or project delivery roles.

• Strong structured problem-solving skills, with the ability to break down complex problems and develop clear, actionable recommendations.

• Ability to contribute to shaping strategy and connect strategic priorities to practical delivery outcomes.

• Experience using data and insights to inform decision-making and identify opportunities.

• Experience developing high-quality materials for executive audiences, including presentations, Board and EGM papers.

• Ability to manage multiple priorities and deliver outcomes in fast-paced, ambiguous environments.

At CommBank, we support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in.